ComplaintsforOkaloosa Family Dentistry

• Initial Complaint

  05/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September 2020, my husband had a dental procedure at Okaloosa Family Dentistry. I have double dental insurance. I have had ****** ********* since August 1, 2019. I have had ******* since September 10, 2019. In January 2021, my employer ***** ******************** switched to ********* ***** ******* I lost ********* ***** Dental in April 2021. In October 2021, I signed up with ************************, with my current employer. On March 1, 2022, I received a bill from Okaloosa Family Dentistry, in the amount of 534.81. I called and asked to speak to someone in billing. When they finally called me back, I asked why am I getting a bill when I have double dental insurance. She looked and then said, disregard, we are taking care of it. On March 15, 2022, I receive the bill again. My husband went and spoke with them and they told him that our account was messed up and they were in the process of fixing it. My husband asked for the corporate office billing department and the young lady told him she did not have that information. She could only tell him that billing is in Illinois. On April 15, 2022, I received another bill in the amount of $433.81. And told to pay immediately. I am refusing to pay and I am attaching statements of benefits that indicate this dental provider's billing department does not know what they are doing. The last bill shows payments from different dental plans but no amount. I should not have an out of pocket, beside co-pays. The billing department has made several errors when billing my insurance providers, therefore they are responsible for the mistake and need to write off the amount of $433.81. If they can show me what was billed and what was paid and not just "Dental Insurance Payment" with no amount. This has been going on for almost a year and I have had no success in resolving it. It is frustrating and exhausting and causing a lot of stress.

  Business response

  07/21/2022

  Business Response /* (1000, 8, 2022/05/27) */ Referencing Case # XXXXXXXX In regard to the complaint filed for Case # XXXXXXXX, we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. We have adjusted the patients account and she now does not have a balance with our office. We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patient's oral health. At Okaloosa Family Dentistry, we feel we have accommodated the patient's needs by adjusting the account and she now does not have a balance with our office. Sincerely, Ashley ***** at Okaloosa Family Dentistry Consumer Response /* (3000, 10, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the account was adjusted, why did I receive a bill dated May 13, 2022, that I have an outstanding balance in the amount of $362.97, which is 90 days past due and NEED TO PAY IMMEDIATELY! This is typical practice for this business. I went in person and so did my husband and each time, we were told that it would be taken care of. And the the following month I would receive another invoice. If the account is zeroed out, then have the business send me a letter and an invoice with a zero balance.

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