Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

University Lending Group has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • University Lending Group

      2300 Partin Dr N STE 310 Niceville, FL 32578-1538

    • University Lending Group

      2600 Partin Dr N STE 310 Niceville, FL 32578-1543

    • University Lending Group

      3439 N 12th Ave Unit C Pensacola, FL 32503-4008

    • University Lending Group

      3690 Gulf Breeze Pkwy Gulf Breeze, FL 32563-3538

    • University Lending Group

      7552 Navarre Pkwy Unit 56 Navarre, FL 32566-7305

    Business ProfileforUniversity Lending Group

    Mortgage Lenders
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    University Lending Group has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • University Lending Group

        2300 Partin Dr N STE 310 Niceville, FL 32578-1538

      • University Lending Group

        2600 Partin Dr N STE 310 Niceville, FL 32578-1543

      • University Lending Group

        3439 N 12th Ave Unit C Pensacola, FL 32503-4008

      • University Lending Group

        3690 Gulf Breeze Pkwy Gulf Breeze, FL 32563-3538

      • University Lending Group

        7552 Navarre Pkwy Unit 56 Navarre, FL 32566-7305

      Location of This Business
      2300 Partin Dr N STE 310, Niceville, FL 32578-1538
      BBB File Opened:
      10/18/2016
      Years in Business:
      13
      Business Started:
      8/16/2011
      Business Started Locally:
      8/16/2011
      Business Incorporated:
      8/16/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Business Management
      • Mrs. Mary Marcum Dark, Branch Manager
      • Mrs. Tracy Frick, Branch Manager
      • Mrs. Victoria Lombard, Branch Manager
      • Mr. Michael Avery, Area Manager
      • Mrs. Carolyn Draper, Operations Manager
      • Mr. Rory Ballard, President
      • Mrs. Pamela Bousquet, Executive Vice President
      Contact Information

      Principal

      • Mr. Rory Ballard, President

      Customer Contact

      • Mrs. Mary Marcum Dark, Branch Manager
      • Mrs. Anna Albin, Administrative Assistant
      • Mrs. Tracy Frick, Branch Manager
      • Mrs. Courtney Hatten, Administrative Assistant
      • Mrs. Victoria Lombard, Branch Manager
      • Mr. Michael Avery, Area Manager
      • Mrs. Carolyn Draper, Operations Manager
      • Mr. Rory Ballard, President
      • Mrs. Pamela Bousquet, Executive Vice President
      • Ms. Pamela Bridges
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jimmy S

      1 star

      07/25/2023

      Veterans beware. I chose to remodel my home to meet some of my disabilities. They suggested a contractor who underbid his contractor who underbid his contract and then tried to overcharge me for each nail and a bunch of code violations. The bank blames me for faulty installation by the contractor. Meanwhile, it has been almost two years and the bank won’t release money to finish the job with the new contractor. Oh, the old one quit and the bank wants to give him my money for work not done or had to be fixed. See notes of the contractor competency review board for Tekton Building Group.

      University Lending Group Response

      07/26/2023

      This is an unfortunate situation. All steps in your renovation project have been well documented and while we are terribly sorry you are disgruntled; you chose the contractor and made significant changes that were not authorized per the agreement. Sadly, slandering our company on Social Media as well as the BBB does not change the facts.

      Local BBB

      BBB of Northwest Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.