ComplaintsforEmergency Animal Clinic of Okaloosa-Walton County
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On a Sunday afternoon, my dog got sick and I took him to the vet and within minutes the clinic gave him the wrong papers and missed diagnosed my dog and euthanized my dog Over in illness that could have been treated medicine. My dog had this vet at this clinic told me he would not make it through the night and went ahead and euthanized him.Business response
07/02/2024
We deeply regret any distress this situation has caused and wish to address the concerns raised. Our team is committed to providing the highest standard of care for all our patients. We take every diagnosis and treatment decision seriously, ensuring they are based on thorough medical evaluations and the best interests of the animal. Regarding the specific incident mentioned, our records indicate that our veterinarians conducted a comprehensive examination, laboratory tests, and diagnostic imaging of the pet in question. The diagnosis and subsequent decision were made with the utmost concern for the pet's well-being, based on the symptoms presented and the immediate medical assessment.
Our veterinarians performed a detailed examination to determine the severity of the illness. The diagnosis was made with careful consideration of the pet's condition at that time and data from the tests performed. We strive to maintain clear and transparent communication with all our clients. The decision to proceed with euthanasia was made after discussing the prognosis and treatment options with the pet's owner, who provided consent based on the information and recommendations provided by our veterinary team. We follow strict protocols to ensure all documentation and procedures are accurate. While we understand the distressing nature of this situation, we can confirm that our team adhered to these protocols to the best of their ability.
We understand the emotional impact of losing a beloved pet and extend our deepest sympathies to the pet owner. We remain committed to the health and well-being of all our patients and to continuously improving our services.Customer response
07/02/2024
Complaint: 21921311
I am rejecting this response because:
Where are the lab tests? Where are the imaging tests that they are saying happened? We received none of these items you are saying happened.the vet had the wrong paper work of a different animal at first then had to get my dogs paperwork. But none of this was shared.
show me the images and the bloodwork and that will help alleviate the pain you have caused my family
Sincerely,
Steven ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.