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ComplaintsforCool Breeze Boat and Jet Ski Rentals
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was very upset with my experience at Cool Breeze and would like a refund for what occurred. We rented jet skis for an hour. With the rental, we were told that the staff would come out on the water and let us know when it was time to return back. It was 11:40am (our rental was over at 12pm) and no one came to let us know to turn around. We decided to turn around and head back to the dock, and the waves were very choppy so it took a bit to get back. We returned at 12:15pm, and the staff members told us that we owed another $90, for the gas for an additional hour of using the jet skis. They also mentioned that their boss requested this, and he would call us back since he was 'out,' which he never did. We never got a warning it was time to return and I think it is absolutely ridiculous that we got charged this when it ultimately was not our fault.Business response
02/11/2022
Consumer Response /* (3000, 12, 2022/02/07) */ The business owner contacted me and resolved the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.