Business ProfileforCountertops and More

This dispute has been ongoing since 8 April 2024, to date (1 July 2024).I paid $5294 the date of purchase (8 March 2024). The balance was due upon installation. However, beginning hours after installation, I have tried to contact the company to let them know there are a number of issues with the installation, and I want them resolved before paying the remainder.They say I signed a contract that states I will pay the remainder upon installation while I say I will pay the remainder upon satisfactory installation.My dispute, made clear since April 5 and numerous times after that (see attachment), is the shoddy installation that reflects incorrect measurements, poor product quality, and unsightly installation. On 19 June, he put a lien on my house. When I contested it upon my discovery of the email, he only said no work would continue until I paid in full. I have no idea who authorized the lien, if there is interest, etc., as all he sent was a notice.I found the ad on ****** but can find no other contact -- email or phone -- beyond "*****" in the ***************** who takes all the complaints (which, ironically, has its own separate phone line). He refuses to let me talk with anyone else above his position.Please read the attachment for further explanation of my attempts to get the job rectified before final payment and their insistence I pay in full before (as "*****" said) they "promise" they'll complete the job. I have no assurance of that and especially doubt their "promise" after all I have encountered with them. Starting ********************************************************************************* disappear and it becomes my word against theirs. Fortunately, I had begun saving files and taking screenshots of voicemail messages before then. "*****" now says he will not move forward with the job unless I allow phone calls for bill collection although he has my email to which I faithfully respond.