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ComplaintsforBanyan Landscaping & Tree Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2023
- Complaint Type:
- Order Issues
- Status:
- Unresolved
WE PAID ***** $ ****** FOR LAWN SERVICES HE NEVER SHOWED UP FOR 3 WEEKS WE HAVE SINCE HIRED ANOTHER COMPANY BUT WANT THE MONEY WE PAID HIM IN ADVANCE FOR SERVICE THAT WAS NEVER PROVIDEDBusiness response
07/07/2023
This customer is correct about being owed a refund. We will process and send out a check within **** days. Thank you.Customer response
07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Customer response
07/25/2023
Complaint: ********
I am rejecting this response because:I FILED A COMPLAINANT 2 WEEKS AGO WITH THE BBB AND THE RESPONSE FROM BANYAN LANDSCAPING & TREE SERVICES WAS THAT THEY WERE GOING TO REFUND OUR MONEY IN **** BUSINESS DAYS THAT WAS COMPLAINT # ********. THEY STILL HAVE NOT MAILED US OUR CHECK REFUND OF $ ****** AND THE 14 DAY PERIOD HAS EXPIRED. PLEASE HELP US AGAIN THIS IS OUTRIGHT FRAUD THAT BANYAN LANDSCAPING AND TREE SERVICES DONE. THANK YOU
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.