ComplaintsforFriga Tyme Roofing Corp.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Upon selling my home the Home Inspection is requiring that the Ridge Vent was never "cut in" in the attic. Friga Tyme installed a new roof in 2021 & the ********** was never done. I called Friga Tyme on Tuesday, June 5th & explained the issue with them. They assured me this pertained to ***************** come & rectify - NO CHARGE to me.Sine that day I have repeatedly called to find out when this wld be complete since it is required by the closing of my sale at end of the month. All I ever get is "****** is out of the office I will call you by the end of the day! Seven days later and "Nothing". If I have to contract with another roofer I will be incurring $500 for something Friga Tyme is responsible for. After Hurricane ******** had some Shingles missing & encountered the same problem with them. I - again- had to hire someone else at a cost to me. Their commitment to their workmanship & rectifying issues is terrible. I just want them to correct what should have been done when roof was installed.

  Business response

  06/14/2024

  This complaint was rectified om 6/14/24 to the homeowners satisfaction. we would have been there sooner however we had several days of heavy downpours.

  Customer response

  06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July of 2021, we signed an agreement with ***** Friga to complete a new dock, pickings and boat lift. We sealed the agreement with $8,000 down payment. After many months of delays, we demanded a meeting with ***** Friga. He finally came to our home in March of 2023. He informed us that he would not honor the contract. We have requested our deposit to be returned. ***** Friga will not return our deposit nor our repeated requests for a call back. The FL ************************* encouraged us to file a formal complaint. We are still waiting for the return of our deposit so we can proceed with a legitimate company to start on our much needed dock and lift. This company should be shut down and ***** Friga should be jailed.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contractor stopped work on my project. Never finalized permit work. DEP requester additional info on sept 14, contractor sent it only Nov 1. Paid payment 1 7 months ago, even no permit yet. Contractor lied that payment 2 is due, that was paid too 2 months ago. Work not completed, permit not issued. Commited fraud that payment was due when its far from being due. Need project completed and refund plus interest on payment that was not due

  Business response

  12/28/2022

  This customer is getting a seawall completed.  We submitted for the permit when the customer hired us.  There had been new requirements by the City for seawall permits, which included new engineering protocol.  We had to first find an engineer who was able to get us what we needed.  We submitted all the required paperwork to the engineer to have the engineering completed so we could submit the customer's paperwork with their permit.  We had to wait on the engineer first.  Once we received the engineering, we submitted this.  We also had to applied for an exemption with DEP for the seawall.  They requested more information and additional documentation.  In the middle of getting this information we were hit by ****************  When the hurricane hit, the city was not moving forward, accepting, reviewing, or touching any permits that were not *** related, basically it came to a halt.  The only thing any government facility was concerned with was trying to get SWFL repaired to start to rebuild.  All of this customer's paperwork was submitted and permitted is in review.  As far as payment is concerned the 2nd draw was requested when ready to pour, which it was.  Friga Tyme did not fraudulently take her money, she paid via the invoice.

  Customer response

  12/31/2022

   
  Complaint: 18486136
  
  I am rejecting this response because:
  1. Per my contract, payment 2 is due when seawall and cap are poured. Business lied in his response. 2. We can see replied from permitting and Dep when info was requested and when it was submitted. 
  Sincerely,
  
  ***********************************

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I hired this roofing company to change the roof on my house after a hail damage. I received a check from my insurance company in the amount of $9032.32. I met with the representative from this roofing company to sign the contract on August 23, 2021. He took my check and assured me he will send it to my mortgage company for their endorsement. Turns out they never did. I have proof from my insurance company. A month later i called them to find out if they pulled a permit and when they will start working on the roof. They said they got the permit and will start in a couple of weeks. Couple of weeks later i called a local building department and found out that they never applied for the permit. So i emailed the roofing company and requested a contract cancellation. Agreed to pay a $500 penalty fee for contract rermination without anypermits being pulled (it states on their contract). If a permit was pulled there would be a 15% cancellation fee. A month later, i called them to find out why they still did not return my check, they had different excuses. In November they sent me an email confirming the cancellation of the contract. It is March and i still did not get my money back. After many attempts to get a hold of them to collect my check they never respond so I had to drive all the way from Port Saint Lucie to Fort Myer Florida and that's when they asked me to come the next morning so the accountant has the check ready, 10pm the same day they emailed me saying the owner won't give my money back and asked not to go the next morning as it is a waste of time. They literally are bullying and robbing me. I eventaully had to hire another company and paid for the roof replacement out of pocket. I am a single mother and this money is everything to me. Please help!!!

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I hired Friga Tyme Roofing in the summer of 2021 for roof replacement that was paid for by my home owner insurance in addition to a deductible I paid in 12/21 once the job was completed. Friga Tyme subcontracted Stillwell Solar for solar panel replacement and have not paid them, refusing to connect either of us when called with a financial capable staff member. They have been paid &25,094.40 which includes solar panel replacement in the amount of $6,698.00. I requested assistance in this matter for resolution. I have also filed complaints with Florida attorney general consumer department in addition to the Fedral Trade Commission so trends in Friga Tymes business handlings can be reviewed for unethical trends.

  Business response

  04/11/2022

  Consumer Response /* (3000, 17, 2022/03/29) */ Thank you for your attempts to contact Friga Tyme and following up with me. FT responded to a complaint I filed with Agriculture and Consumer Services suggesting the payment is in the mail after some "confusion ". However no payment has been received by the subcontractor Stilwell Solar. My expectations are very low that they will fulfill their financial obligations. Attached is the response by Friga Tyme to Agriculture and Consumer Services. I did call FT, leaving a message recently to ask when the payment will be made to subcontractor with no response. Shocker! I will be perusing other avenues to hold FT accountable and will let you know the results and if FT contacts me. Once again thank you for all your help, **** ******

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