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ComplaintsforSWFL Welding & Fabrication LLC
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Complaint Details
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Initial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband and I ordered 4 aluminum shutters for our home in April 2021, the owner Aaron ********* measured and delivered the shutters and told us, the shutters are powder coated. After 6 weeks, the paint from all 4 shutters started to pop off. I called Aaron several times, but he denied to stop by. Even worse, he told us, that we used chemicals and that he is not in charge of taking care of it.Business response
05/25/2022
Consumer Response /* (3000, 10, 2022/04/14) */ Good morning, SWFL Welding has not respond to me directly. I called the company several times, explaining the situation about the shutters and the whole paint starting to pop off. They told me, that they're not willing to do anything about it and that the issue will be my problem. I asked two different companies what might be the issue with the shutters and both told me, that SWFL Welding hasn't cleaned the shutters properly before doing the painting and that oil still on the shutters is the issue. Thank you for any help in this matter, *** ********* Business Response /* (1000, 13, 2022/05/03) */ Business response taken verbally by BBB: The shutters are pre-built and pre-painted. There isn't any issue with the powder coat when they were installed and they reported this issue 7 months later. We recommend them to be cleaned with only water and a soft rag. If any chemicals are used it will remove the powder coated paint. There is no warranty. If the customer wants this to be repainted they would need to pay for it. Consumer Response /* (3000, 15, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning, this company installed 4 Shutters early May 2021 and we contacted them in July 2021 to let them know that paint start to chip off on one shutter. After a couple weeks all shutters looked the same and all paint chipped off. Please find the documentation that we contacted the company immediately attached. I'm not asking for warranty, but it's not okay to not take care of a job which is done incorrectly. Shutters and the paint should last more than a couple of weeks. Thank you, *** *********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.