Business Profile

Auto Services

EpicVin Inc.

This business is NOT BBB Accredited.

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for EpicVin Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

697 total complaints in the last 3 years.
630 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for $100 from my credit card. It was shadow payment. I didn't agree to subscribe to anything, there was a subscription. I tried to cancel subscription on EpicVin *** website yesterday, but it somehow renewed, and I hadn't been told. In my opinion, it was their ***ompetence or ******* additional files there are screenshots of EpicVin website that offer $1 price and $100 recipe. I used this service once for $1, and they charged me $100
Business Response
Date: 05/07/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against EpicVin due to deceptive billing practices and a low-quality service that does not reflect the price being charged. I initially purchased what I believed was a one-time vehicle history report. At no point during the checkout process was it made sufficiently clear that I was signing up for a recurring subscription.Shortly after my initial purchase, I discovered that EpicVin had charged my account again without my explicit knowledge or consent. This recurring billing feels deliberately hidden and misleading. Its a shady practice that gives the appearance of being a scampreying on consumers who believe they are making a one-time *********** addition to the billing issue, the service itself is not worth the price. The vehicle history report I received lacked detailed information and did not compare favorably to more reputable alternatives like Carfax or AutoCheck. The report felt generic and incomplete, offering little value for the money charged.I believe EpicVin is engaging in deceptive business practices and should be required to make their recurring billing model more transparent and to improve the quality of their reports.
Business Response
Date: 05/06/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5, 2025, I was charged $99.99 by EpicVIN for a subscription I never knowingly authorized. I used their service to purchase a single vehicle history report for VIN *****************. At no point during the purchase process was it clearly stated that I would be enrolled in a recurring subscription.Furthermore, I never created a user account with a login or password, which means I had no access to manage, review, or cancel any subscription. After contacting their support, I was denied a refund and instead offered a credit to an account I cannot access or use. This solution is unacceptable.The charge was unauthorized and misleading. I am requesting a full refund of the $99.99, and I will not accept any form of platform credit or partial resolution. If this is not addressed, I will continue to pursue action through my bank and consumer protection authorities.
Business Response
Date: 05/06/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a single vehicle history report from EpicVIN for a one-time fee. I did not agree to or authorize any recurring subscription or additional charges.Despite this, EpicVIN charged my account an additional $100 without my consent or prior notice. I have contacted EpicVIN to dispute the charge but have not received a satisfactory response.The business did not provide any clear disclosure about recurring billing at the time of my initial purchase. This is deceptive billing and unauthorized charging.Transaction Date: [4 May 2025]Amount Charged: $100Payment Method: ********* request a full refund of the $100 charge and confirmation that no further charges will be made to my account.
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Bashar Shglila
Initial Complaint
Date:05/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the Transaction:Initial $1 trial charge: May 1, 2025 Unauthorized $99.99 charge: May 4, 2025 Amount Paid:Total: $100.99 USD $1 for a single vehicle history report (trial)$99.99 auto-renewal I did not knowingly agree to What the Business Committed to Provide:EpicVIN advertised a $1 trial for a vehicle history report. The checkout made it appear this was a one-time payment. I expected to receive one report and nothing more.Nature of the Dispute:I was charged $99.99 just three days after the $1 trial. I was not clearly informed that the trial would turn into a recurring subscription, especially not so quickly or at that price. I did not consent to a $99.99 monthly membership. I did not use any of the features beyond the initial report and canceled immediately upon noticing the charge.Efforts to Resolve the Problem:I contacted EpicVIN and asked for a refund. They refused, citing their refund policy, and only offered store credit, which I do not want. I requested a proper refund, explaining that I did not knowingly agree to this charge and had no intention to continue using their service.Advertising Concern:The $1 report was promoted on EpicVINs website. There was no clear or prominent notice at checkout indicating that the trial would convert into a $99.99 subscription in just 3 days. This is misleading and not in line with fair advertising practices.Resolution Sought:A full refund of the $99.99 charge, as I did not knowingly or fairly agree to that recurring charge.
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****** *****
Initial Complaint
Date:05/04/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I would like to file a complaint against the company EpicVin. I wanted to check the *** number of a vehicle I was interested in, and on their website, the price was advertised attractively at $1. I decided to purchase the report because the price seemed appealing. However, after 3 days, I was automatically charged a $99 subscription fee. During the account setup/payment process, the site automatically pre-selects, in very small print, an agreement to a 3-day trial period, after which a $99 annual subscription fee is charged.I know I am not the only person contacting you with this problem regarding this company.Please reach out to the company in any way possible to request a refund, as my emails to them have been ineffective. They claim that my reason is not strong enough to warrant a refund.transaction date:25.04.2025
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/05/2025

Hello,
The company has decided to issue a refund. If I actually receive the refund within 3-5 days, I will mark the case as resolved.

Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:05/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased one report for $1. There was no clear information provided about any trial or subscription, nor did I receive any notification indicating that a subscription would begin. Suddenly, I was charged $99.99 without my consent. Upon noticing the charge, I immediately requested a ********* my surprise, I was told the fee is non-refundable. This is the first time Ive encountered such an unfair policy. It feels like a deliberate trap designed to charge people without their knowledge. EpicVIN first charges $1 to gain billing access, then imposes a hidden subscription fee. I only needed a single car reportnothing more.
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is semi-satisfactory to me.
However, they should have taken action immediately after I complained via email. They said the amount was non-refundable. Therefore, I filed a complaint with the BBB, and only then did they decide to refund my money. I hope they will revise their policy and not leave others feeling hopeless about getting their money back.
Sincerely,

******** *******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/29/2025 I purchased a VIN lookup from a company called EpicVIn. It was advertised and pushed as a $1 purchase with tax, absolutely nowhere did it say it was actually a trial subscription besides very small print under the Terms and Conditions section that is very very easily missable. So today on 5/2/2025 I check my bank account and to my surprise I have a $99.99 charge from this company for a "subscription" that I was not properly aware of. Contacted the company and they will not refund due to their absurd policies. I am not the only one to fall for this pitfall and borderline scam. I'm seeking a full refund from the company of the $99.99 they charged me as well as possibly a PSA or any other form of alert to let consumers know of this shady tactic they employ. Any help is welcome. Below I am attaching the photo they sent me at their checkout.
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged ****** CAD on May 2, 2025 for "The Unlimited Full History Reports Package" subscription, but I was not going to use it, so I cancelled this subscription immediately. I was not aware that when paying 1 USD for 1 vehicle service history report, I am signing to pay 99 USD for the subscription after 3 days. Because all I needed was 1 report. So I asked for a refund, but they refused. The business didn't try to resolve my problem. Here is their answer: "Thank you for reaching out to us. Weve reviewed your account and would like to provide some details.Our records indicate that you signed up for a trial subscription on 04/28/2025, which transitioned to a full subscription on 05/02/2025. As outlined in the terms agreed to during the sign-up process, the subscription is automatically renewed to ensure uninterrupted access to our comprehensive vehicle history reports and services. For your reference, please see the attache screenshot of the checkout page. While we are unable to process a refund for the recent charge in accordance with our refund policy, we are pleased to offer you a $99.99 credit to your EpicVIN account. This credit can be used at any time and has no expiration date, allowing you to make the most of our reports and services at your convenience.Please note that your current subscription will remain active until you choose to cancel it in your account settings. You can manage your subscription directly by logging into your account here.We appreciate your understanding and value your feedback. If you have any additional questions, feel free to reply to this email."
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much.

Sincerely,

******** *******
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have fallen victim to blatant "bait and switch" practice by the company trading as Epicvin.They offered me a deal to buy one report for $1, but in turns out that hidden in the small print, buying that one report commits you to a 3-day trial, after which they will charge you $99 per ********, for the last four months, they have been charging me $99 a month.I have not noticed as I have been nursing my wife while she had incurable cancer. She passed away two weeks ago, so I am only now getting on top of this issue.
Business Response
Date: 05/01/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/05/2025

Complaint: 23271976

I am rejecting this response because:
Nowhere visible when you sign up for the $1 VIN offer on the Epicvin website are you told that they will begin to charge you $99.99 per month WITHIN THREE DAYS of signing up.
It is unfair business practice for a company to hide this onerous a detail in the small print of their terms.
As I have explained to Epicvin, I have been nursing my terminally ill wife in recent months, and have not been able to pay close attention to our bank accounts. Only since she died a few weeks ago (see her death certificate attached) have I noticed that the $99.99 has been taken from us for the last four months.
Sincerely,

**** **********
Business Response
Date: 05/05/2025
Hello,

We are sorry for your negative experience with our company. Your issue has been addressed by our customer support team.

Please let me know if you have any other concerns.

Best regards,
EpicVIN Team
Customer Answer
Date: 05/05/2025

Complaint: 23271976

I am rejecting this response because it offers nothing of any substance.
It does not even acknowledge any wrongdoing.
Yet, as Epicvin themselves admit, they bury any mention of the deeply punitive nature of their supposed $1 VPN offer in their terms.
Sincerely,

**** **********

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This business has 2 alerts

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EpicVin Inc. is NOT a BBB Accredited Business.