Business ProfileforCW & Company, Inc.

In October of 2023, our business purchased 2 wholesale toy pallets. We paid now the brand name toys as they did have generic brand toy palettes for cheaper. We also communicated during our transaction that we did not have a shipping dock or forklift and would require a lift gate from the shipping company of which we paid extra for. These toys were for a Toys for Tots toy drive that we do annually. After waiting longer than expected for our items to arrive, I reached out for a tracking number or an expected delivery date. A tracking number was refused but we were told the package was scheduled to arrive November 7th. It did not. I reached out again and was told it would be at our location between 9am and 2pm on the 8th. Again, it did not arrive. At this point, I became concerned as a first time buyer from this company that this could be a scam. Especially because on their site, they have noted that they are BBB Accredited but on the BBB website, they are not. I spoke with **** verbally on the phone to confirm this transaction was not a scam and that she would contact the shipper to find out what was going on. I then recieved texts back from **** with information telling me that the shipping company would get back to me. A gentleman from called me back and informed me that my package was currently in ******** and that they do not have a lift gate noted and that they won't have one until the following week and that I could drive the 2 hours there to pick it up. Due to our scheduled toy drive, this at my only option. I drove there with my husband, broke down the palette ourselves, and loaded into our two personal vehicles. Once we got back to our store, we realized that 116 of the 367 toys we recieved were, in fact, not name brand. We reached out with photos only to be passed on to the *** The ** responded with attached email that was not helpful and I responded with my attached email. I'm now not being responded to at all which is why I've come here.