ComplaintsforLemon Law Group Partners PLC

• Initial Complaint

  03/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In *****'s settlement offer of $10,000 (in October 2023), Lemon Law Group Partners is to be awarded $3000.00. LLGP's "representation" on our behalf has been ambiguous and adversarial, hasn't resolved many of our issues, and been a gross misrepresentation of what we were told in consultation.

  Customer response

  04/24/2024

  Our original notice to LLGP (Dec 27) regarding the slide defect and the latest response from LLGP (April 2).

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It isnt bad enough that I have a car with problems since the day I bought it. Now I have a supposed lawyer that seems more and more like a scam every day. First, I spoke to someone named ***************************, who said he was a lawyer, and would be taking my case, and even sent me an email saying to call him with any questions. What a joke. *** called and left messages and wouldnt you know, he never calls me back. Second, I was passed off to an assistant, ***, who doesnt answer my questions, has given me false information, and ignores my REPEATED requests for a phone call from my lawyer. My lawyer is supposedly some chic named ****, who I have never even spoken to, other than emails. I have repeatedly called and left messages, and at this point, Im just over it. Im supposed to be settling a lemon law suit against ******* I asked ***, the very incompetent assistant, at the very beginning, if this case would involve my mom, as co-signer of the loan, and she told me no. ****, that was apparently just another lie. Theyre now asking for my moms signature, which I cannot even obtain. Well until someone calls me and I get my questions answered, they cant get their money from this settlement either, so I guess thats a small amount of justice for me. Its ridiculous to have to ask so many times for a lawyer to call me. They didnt even try to get me a fair amount for the trouble Ive been through with my car, and honestly, I think this whole thing is just a scam. Why else would they not answer my questions or speak to me on the phone.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted this law firm because my vehicle had been out of service for approximately 8 months. I was told that it was definitely a lemon case and they would be more than happy to take my case on. After months of going back and forth on what was owed to me and what wasnt (felt like the firm was working for the manufacture) it took four months after finally deciding I wanted the buy back option we got all the paperwork signed and ready for the manufacture to pay the vehicle off and give me a check for owed amount the firm now claims that due to the registration being expired (didnt have the car for over a a year so didnt renew) they are claiming the manufacture will not proceed with the claim. After looking at what the law states it just states that the manufacture is obligated to pay for collateral charges associated with the car so they are willing to reimburse me for the registration but only add it to the total payoff amount coming to me. Under my circumstances now I cannot afford to renew the registration and Im not obligated to by law so therefore I told the firm that and they are saying until its paid there is nothing they can do. I have tried to tell them its by law that I dont have to you need to tell the manufacturer this, they refused to and so I thought ok at first they were willing to pay me a cash offer and I keep the car so I told the firm lets go that route and never got a response. This is by far the worst representation I have ever had in a lawyer and from my experience not only do I think they dont know the law but they work for the manufacturer. Anyone who decides to use this firm beware!

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted this business because **************** lemon law states the manufacturer of my vehicle must repurchase my new vehicle based on the amount of time (more than 30 days) the vehicle was out of service due to a breakdown and lack of parts availability. After being told verbally during my initial contact that my situation was a slam dunk "done deal" I'm now being told in fact it is not, albeit the law absolutely states it is, AND the manufacturer's legal department has confirmed such. I'm now approximately 4 months into this, and am being told the manufacturer is refusing the repurchase, making a cash offer, of which the law firm will be retaining 50% of, after advising me again during the early stages that at no point would I pay legal fees, they are paid by the manufacturer. I don't believe I'm being given all needed information nor the proper professional representation I deserve. This issue should have been solved long ago.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I filed a lemon law claim with ******** and I have won my case. Lemon Law Partners is claiming they they never recived payment from ****************** (Merceedes 3rd party Loss Payee) Its been a month since I surendered my car. I have emailed Lemon Law Partners and called them serveral times. *************************** sent me one email avasive email saying "I will get my money when they get it, and no phone calls back. I also recieved emails from Segdwick confirming payment was disbursed 2 weeks ago.I tried numerous numbers in this law firm nobody is calling me back. They keep avoiding me Please Help.

  Business response

  06/16/2023

  Upon receipt of the BBB complaint, I investigated by pulling all records associated with this claim; this included all work tasks and review of phone records.  The following is the information I can provide without violating any attorney-client privilege or confidentiality:

  Communications records.
  

  3/22/23 11:10 client called, no voicemail
  3/22/23  11:12 client called, no voicemail
  3/23/23  10:56 client called, no voicemail
  3/23/23 10:57 Voicemail from client seeking funds, claims 3rd party vendor that handled the repurchase transaction informed him that they had disbursed funds directly to the firm.
  

  However, LLGP received a physical check for the clients funds via ** *************** this check was dated 4/26/23 (not in March, as the client claims he was told by the 3rd party vendor).  On June 8th the bookkeeper confirmed that the settlement funds were received a couple of days ago Another,different check for the amount of attorneys fees quoted by MBUSA in the settlement agreement  only, was sent to LLGP on May 1 and placed into the firms trust account.
  

  5/24/23 11:57 client speaks with reception and is transferred to a staff member who explains that often it can take 3 weeks for LLGP to receive settlement checks, that the client is right to be concerned,and this staff member set a task for the assigned settlement coordinator to call the client.
  6/6/23 17:18 ****** Services supervisor left a voicemail for the client, requesting confirmation that he had received his funds and also requesting feedback out firm staff
  6/6/23 18:31 client informed by staff that funds were disbursed
  6/6/23 19:42 BBB complaint email is received in the LLGP
  

  There is no record of any response from the client to the two 6/6/23 communications from the firm.  It is unclear, based on this timeline, when the client filed his BBB complaint because it appears that the funds were disbursed on the 6th,prior to the client services manager contacting the client to confirm his receipt of the funds. However, the client received his funds within 2 days of the firm receiving the check, which is standard funds received are placed in the firms IOLTA as required and once the funds are confirmed by the bank.

  
  The firm staff are all aware that this client is a C-level executive.  My review of the tasks show continual follow up from the settlement coordinator from the date of the surrender of the vehicle to the date funds were received by the firm and distributed to the client.

  
  Of note, this has been addressed by his immediate supervisory team and that I recommended re-training for the settlement coordinator involved due to the portion of the claim that involved communications issues. It is law firm policy to return phone calls within one business day.

  
  It is my belief that this matter is resolved as the client has received his funds and the communications issues are being addressed with staff.  Please advise if you require additional information.  Thank you for the opportunity to respond to this complaint.

  Customer response

  06/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I began working with Lemon Law Group earlier this year. They contacted **** on my behalf and did a very poor job fighting for my claim. I did as I was asked and provided all documents. They finally asked me to sign a release to get the settlement from ***** The agreement was $8500 from ***** I was to receive $5000 and Lemon Law Group was to receive $3000. I felt they did a poor job but wanted to be done with this. They have not responded to me at all since signing. I am beginning to believe the law firm they use in *******, ***************************, is just a shell to let them operate in *****. The resolution I want is simple. I would like them to give me the $5500. If they are confident that **** will provide them the discussed $8500 and they cab deposit that check then send me my portion, it should be no problem to send me the $5500 in good faith now. I don't want to deprive them of their $3000 fee. ************************** informed me that the $3000 was all they would take and they were happy with that. Please settle this with me since you won't respond. Many reviews and complaints state Lemon Law Groups sudden lack of communication on signing the release.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business told me their services were to be paid by manufacturer. After settlement offered by Manufacturer, they are coming after me for fees. I would have never worked with them if there were fees.I am not agreeing to pay their fees. I did all the work with the manufacturer and they were no help at all.Does not answer calls. Do not call these people for lemon ***********. They lie and were useless.

  Business response

  06/24/2022

  Hello,

  Ms. *** and I have been unable to connect by phone, due to my working limited hours as I continue to have ongoing Covid issues.  Because she has expressed interest in speaking with me, and she emailed me with allegations that are different from the allegations of the BBB complaint, I request additional business days to respond fully to the complaint.  LLGP takes client complaints very seriously, but there is not another manager available to respond to this complaint. 

  I anticipate reaching Ms. *** after business hours or over the weekend.  If we have not spoken before Monday, I will not reach her until Tuesday due to my current litigation schedule.

   

  Please advise,

  *************

  
  

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started with Lemon Law group on 5/7/2021 as my 2020 GMC was in the shop multiple times with the same issues. Process started off great until they get you as a client and then communication is little to none. On 11/22/2021 I received a email that my lawyer would like to do a conference call today and I responded that anytime will work for me. No conference call every set-up with me and I still have never talked to a lawyer 7 months into this process. The following week I followed up with a email that I would like a conference call and was told the lawyer will be in court all week. Made phone call on 12/6/2021 that I would like a call back and the customer service agent stated she put in a urgent request for a call back by the end of the day. Today is 12/8/2021 and I have still not received a call back or any update with the case. I made one last attempt today to talk to someone with knowledge of my case and I was unsuccessful once again. I have every email to support all the information above. I would either like an update on a settlement or dropped as a client as this is not progressing anywhere.

  Business response

  01/10/2022

  Business Response /* (1000, 10, 2021/12/29) */ December 29, 2020 This client engaged the firm on 5/7/21 when he verbally reported a computer issue with his GMC Sierra 1500: the brake system control module, complaining of the vehicle not starting and shutting down while driving; the vehicle being out for service 4 times and 20 days. Receipt of repair orders showed an issue with window leaks also. The legal team sent a notification letter to the manufacturer. After no response, a 2nd letter was sent. There was an initial issue, when the manufacturer claimed that the client had an open file/communicated with GM; the client confirmed that his wife made a few calls. This issue was addressed with the manufacturer. Following a repair attempt which included a GM technician being dispatched for the repair, I advised the client on 6/7/21 of actions to take to test out the repairs. On 6/8/21 the client reported no leaks and no further issues with the vehicle. Of note, the client received a loaner vehicle during repairs (meaning he wasn't without independent transportation). We received an acknowledgement of the claim and request for documents on 6/9/21. We provided all documents. GM assigned a new case handler to the claim on 6/22/21. The notes and tasks in the file show approximately 36 emails between the client and the legal team throughout the representation (with additional phone calls) and approximately 35 emails between the legal team and the manufacturer's representatives regarding the claim (also with additional phone calls. There are 87 note entries on this file, which evidence the amount of work and attention to the claim. Of note: on 10/11/21 I contacted the manufacturer's rep and additional reps due to lack of response to our contacts (which were, at the very least, every week). The file was held in review for litigation from that point on, in hopes of acquiring an offer and negotiating a settlement - since the vehicle was fully repaired of all issues under the warranty, we were seeking a goodwill offer of monetary compensation for the client. Because the vehicle had been brought back into conformance with warranty standards, the analysis was that we would not prevail in an Arbitration or Litigation action. The client requested a call with me on 11/22, which I was unable to provide due to illness impacting my ability to breathe and speak. There is not another Iowa-licensed attorney at the firm. The paralegal assigned to the claim continued to maintain client and manufacturer contact, attempting to obtain an offer. On 12/7/21 I reached out to attorneys for GM, to inquire as to the lack of communication from GM reps and request that these attorneys reach out to their client (GM). Information received after that indicated that several members of GM's personnel teams were impacted by Covid; also, GM is in the process of altering its negotiations protocols - it is unclear if this was due to the Covid impact which had personnel out sick and also working from home instead of their office locations. I left a voicemail and had a phone call with the client on 12/8/21 and we determined his best interests were to discharge in order to trade or sell, with the knowledge that our firm would reach out if an offer materialized. He made no mention of his BBB complaint. No one at the firm was aware of the complaint. During the phone call, the client stated that he understood an attorney absence due to illness and he seemed satisfied with my apology and explanation. During the attorney absence from work, with the illness impairing the ability to breathe and speak, work continued on the claim via email - however, the vehicle had been fully repaired with no further issues early in the process. The final analysis of the claim involved review of market factors in the client's best interests. He was advised that he could discharge from the firm and that trading or selling his vehicle during end-of-year sales incentives as well as during a well-known shortage of used vehicles appeared to be in his best financial interests, and that if the manufacturer made an offer in the coming year, the firm with contact the client. At the time of the call, there was a dealership in Eastern Iowa advertising to purchase used vehicles $2,000 or more over the blue book value. This would be a windfall for a used-vehicle owner. Usually, after a vehicle is fully repaired under warranty, any offer would be a nominal goodwill offer only. Though the firm had not received a denial letter, the market factors could change in 2022. I, as the attorney, and the firm staff understand the client's frustration, but we cannot force the manufacturer to make an offer on a fully-repaired vehicle - it is a waiting game until we file Arbitration (which would not be expected to prevail given that the vehicle was fully repaired under warranty during our representation); Arbitration is a statutory-required step in Lemon Law in Iowa prior to filing Litigation (which would not be expected to prevail due to the vehicle being fully repaired under warranty during our representation). It is unclear to me whether the client feels this matter is resolved, in part because I do not know if the complaint was filed before or after our final phone call on the 28th and the discharge letter. I have not reached out to the client since becoming aware of the complaint, other than to inquire of the ability to respond given attorney-client privilege and confidentiality; that seems inappropriate. Of note, the client was not charged any attorney's fees or costs for the work on this claim, and if the manufacturer reaches out with a goodwill offer, we will contact the client (as stated in the phone call and the discharge letter). I stand by the decision that it was in the best interests of the client to sell or trade the vehicle at the time of discharge, due to market factors in his favor. I completely understand the client being frustrated and impatient with the process, which has become longer due to Covid impacting workers at GM, and with the firm. I apologize for the delays caused by all factors, including my illness (which impacted my ability to breathe and speak). I'm not able to alter those situations but we do recognize the client's feelings and the extended length of this process. I do not believe we would have had a different outcome had I not been ill: the legal team continued to work at seeking an offer from the manufacturer, we still have not received an offer, and if market factors were not favorable to the client I would not have advised to trade or sell in his best interests. All actions of the firm were in the client's best interests. The client was not advised to sell or trade prior to the advertisements in the marketplace of increased incentives to sell or trade at Iowa dealerships. I do not provide examples of communications or documents from files to a public forum like BBB complaints. I and my staff hope that this matter is resolved and we welcome the opportunity to address any additional concerns. We will only contact the client if an offer materializes. Thank you for the opportunity to address these concerns.

• Initial Complaint

  08/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was looking for help with a vehicle problem. I found the Lemon Law Group. I filled out the contact information and immediately received a call in less than 5 minutes. After that, I received an emailed agreement to sign in less than 10 minutes. I signed but 20 minutes later after reading several complaints about this company I emailed the rep back and told her that I wanted to cancel. I never heard a reply from her. the next day I get an email from another rep stating: "Greeting, This message is from Lemon Law Group Partners PLC to confirm we have received your paperwork. Please see below a file containing the paperwork and check if all sent documents went through. Documents Processing Department" I replied to his email 4 times stating that I had cancelled any and all requests per their 10 day cancel policy that I have uploaded to to this complaint. Still no reply. I do not want to be stuck owing them anything for nothing since I cancelled within 1 hour of signing up.

  Business response

  08/31/2021

  Consumer Response /* (2000, 8, 2021/08/31) */ Good morning, this has been handled by the business and there is nothing further to be done. They have satisfied the complaint. Thank you, **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩