29 Customer Reviews
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Review from Lori R
1 star07/10/2024
I should have checked this site in advance! I ordered a ***** outdoor set in ***** and spoke with a person at their store. I was told it would be charcoal gray and arrive in 3 weeks. Well...they charged my credit card right away and then postponed delivery 3 times. At long last, today we received the set in the wrong color and were told it just looked different on-line. It was khaki green - not gray. I asked them to take it back. Now they are going to charge me $299 plus 20% re-stocking fee. Highway robbery for their lies and postponements. This company should go out of business.Review from karen s
1 star05/24/2024
I am a designer and bought an outdoor ping pong table from Modloft for a client. In less than a year, the table is chipping and falling a part. Because I purchased the table a few months before i installed it at my client's site, Modloft stated that it is outside of the warranty period and they will do nothing to help me. I now have to replace this table at my OWN cost because I take care of my customers even though ******************** DOES NOT. I am so very disappointed in their apathy and unwillingness to find some type of solution that would work for me and my client. This table was more that $4000 and they just shrug and say 'it's out of warranty'. Worst customer service and ********************* don't perform. I will never purchase from Modloft again and if you are smart, you won't either....!!Review from Christine R
1 star05/02/2024
We have had the worst experience with Modloft and Extend Protection Plan. We purchased eight dining side chairs and the Extend Protection Plan. We waited months for the chairs to arrive. When they arrived to the house, they were not even packaged. They were on top of each other with no protection. In less than one month, two of the chairs are damaged. We rarely use the chairs, so there is no reason for the chairs to be damaged. The material is extremely flimsy and the framing is poorly made. Neither Modloft nor Extend Protection Plan will honor their warranty/plan. **************** at both ends are horrible, as well. Modloft and Extend Protection Plan look for ways to deny claims instead of helping the customer to resolve the issue. They both give you the run around and do not return phone calls, as promised. We are disgusted with Modloft and Extend Protection Plan.Review from Anand P
1 star01/15/2024
My experience with Modloft has been incredibly disappointing. I placed an order for a Bedroom set during Thanksgiving 2023 and have yet to receive it. The customer service has been unhelpful, providing me with inconsistent information. Despite assurances from the customer service team that I would receive a call from their sales team, I am still waiting for it. The website is deceptive and lacks information about backorders, and I've been informed that the earliest my set will be available is March ****.Review from Colin H
1 star11/09/2023
Agree with all of the reviews here. Such an awful, awful company, stay away at all costs. Total scam. I spent over $1300 on a media cabinet, it took a month to arrive, and I had to store it for a few weeks until I was able to open and set it up. The unit was cracked and damaged to the degree it is unusable. Not a surprise the way it was packaged. They literally ship the shelves in position on flimsy shelf holders, so as the shipping company moves it off the truck - upside down and sideways, the shelves just fall out and tear the cheap particle board along with the flimsy hinges. That's right - a $1300 media center is made of...particle board. What is this, ****? The fun part? Dealing with their 'customer service'. The whole process is them blaming the damage on me, and stating that I did not report the damage 2-3 days after delivery. Never mind they took a month to deliver it. Please, please do yourself a favor, read the reviews and avoid these con artists.Review from Imran K
1 star11/08/2023
I have been waiting for Dresser to complete my bed set for almost a year. Originally shipped dresser had damage on it so it was sent back. Every time I talk to someone from Modloft on phone or online. they pushed date to next month. Item is always not in stock. I seems like they don't have any inventory and operate as a front end of an online business. They take your money, send order to Asia and wait 4-6 months for item to arrive.Review from Ayesha A
1 star10/18/2023
If possible I would give minus 5. I brought 2 night stand a bed, after unpack my products at 1st I found bed came without 1 leg, next.. 1 night stand drawer were broken, and top of 2 same night stand was with different color patterns. Within 4 months top of 1 nightstand became miserable, disgusting to look but this mediocre products were sold to me for $640 each !!! I am feeling so pathetic and disheartened!!! I wish I could add pictures as evidence. Don't waste your valuable money for this kind of product and service. After you reach them always they will say.. sorry, we can't replace product under warranty !!! You have to digest your bad decision with ruin good amount of money !!!Review from Rachana S
2 stars08/01/2023
Heres my initial review. Ill be happy to amend it if I achieve a satisfactory resolution. *** spent over 30k with this company. The furniture quality is great, modern and very comfortable. *********** sofa is not very firm so please read the description before you buy it. Thr **** bed is lovely but the wooden slates are uneven and flimsy. I have had major issues with their delivery people. They have come to the house to deliver multiple times multiple pieces of furniture but are extremely unprofessional. They do not wear gloves or shoe covers, they did not *************** or walls and therefore damaged my brand new expensive wood floors, paint on walls and left grease marks on the couches. When contacting modloft, they want me to find people to fix this. Called different companies to remedy the issue but no one can guarantee the outcome. Why is it my job to go looking for people to fix problems that modloft caused????I would recommend staying away from this company.Review from Michael H
1 star07/07/2023
Bought a Berkeley table approximately 2 years ago. The tempered glass top on my table spontaneously shattered one evening when we were away. After further investigation, we discovered the glass top was siliconed **************** table top by at least an entire tube of silicone (see pictures below). Because the glass is fixed so rigidly to the table top, as the wood expands and contracts it caused the glass to shatter. I spent the next days cleaning shattered glass from my house and cutting my hands and head in the process. Modlofts customer service was horrific. They refused to apologize, accused me of damaging the table and lying about it, and refusing to answer my questions on how I could get the top replaced. Avoid Modloft and their incredibly dangerous products.Review from Jamin G
1 star05/24/2023
Never buy anything from this company. We had shipping problems, damaged product from them, things break in a year or two. Furniture is very poorly made. The customer service will not help with anything and just shrugs it off. You have been warned.
Customer Review Rating
1.07/5stars
Average of 29 Customer Reviews
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