ComplaintsforCaribbean Export Supply
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Subject: Urgent Complaint Regarding Mis delivery of Baby Milk Package by Caribbean Airlines ******* *****. **************************** ***** ***** ******* ****** CAL221025 To Whom It May ********* I am writing to bring to your attention a matter of utmost urgency and concern regarding the mishandling of a crucial package by Caribbean Airlines Jetpack *****, a trusted service provider.On February 26, 2024, the ************* ************** dispatched a package containing my baby's essential nutrition: baby milk. This package was sent through the ************* ************** and was destined for a third party, Ms. *************************** who have not received this package. The tracking documents attached indicate that the package was delivered to the assigned agent in *****, *******, at 11:32 AM on the above date.With great disappointment, I must bring to your attention the apparent dishonest act committed by Caribbean Airlines Jetpack. Despite entrusting them with the responsibility of ensuring safe and timely delivery of this critical package, they still need to uphold their commitment to their customers.The importance of this package cannot be overstated, as it directly impacts the health and *********************, who relies solely on this specialized nutrition. The documents provided unequivocally establish the receipt of the package by the agent in *****, and any deviation from the intended delivery to Ms. ************ ******* is a clear breach of trust and service.Given the gravity of this situation, I request your immediate intervention to investigate this matter thoroughly. The actions of Caribbean Airlines Jetpack have not only caused immense distress but also jeopardized the health of an infant who depends on this specific nutrition.I understand the importance of your role in safeguarding consumer rights, and I trust that you will treat this matter with the urgency and seriousness it deserves. Thank you.Business response
03/14/2024
Once again the BBB and its customer are thoroughly confused. Your letter mentions Caribbean Airlines and your complaint is addressed to Caribbean Export Supply. Don't you even read your complaints and the parties your complaining to before accusing random companies who's name you seem to just pull out of the air to b**** at? We don't have your milk and please the next time you want to complain do some basic research so that the BBB doesn't put a blemish on our public record and you don't waste your time complaining to companies who don't know what you are talking about. What a waste of time and resources.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.