ComplaintsforAstounding Apparel
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a purchase with this company on November 27,2023 it is now December 22nd and I have yet to receive any tracking information or updates in regards to my purchase, I have emailed them as instructed on their site and no response it has been almost 30 days and i have no idea of where my clothing is, I did research and noticed that there has been several other since 2020 who have also been scammed by this company he never send their packages out and never responds. We work entirely too hard for companies to be stealing this this, if I am not able to be assisted I will take legal action against this company, i have filed a dispute but cannot get my money back until the merchant responds and they will not respond to anyone thus far.My order # is ***** i ordered the women's skirt setInitial Complaint
12/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase from Astounding and never received my purchase. I made payments through affirm. I paid $102 in payments for nothing. I returned to astoundings website to find it gone. I have emailed astounding and affirm trying to find my items or receive a refund and have received no reply. I have file a dispute with my bank only to be told basically there isnt much I can do. I was told affirm isnt at fault and to handle it with Astounding who no longer has a website and doesnt respond to emails. Even the phone number listed on the BBB page for Astounding is invalid.Initial Complaint
08/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i order two pair of shoes from the business denim by javiier which is also owned by the owner *************************** that own astounding.apparels on aug 11 2023 .he states on his website and instagram that orders take 5-7 to shipped i email the business to see when my product will shipped no reply. i waited then i email a couple days later hey im wondering when my order will b delivered still no responds so at this point i start going on all his social media to see what the hold up or what going on then i notice some comments in his post on tik tok and instagram that he been scammed people take their money and not giving them the product so i contact him again to see if it true and he had not reply back to my email or dm so im filing this so people wont continue to get scammed and they money taking.Initial Complaint
02/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a jacket from this business in November. I waited for a shipping email and tracking number. It is now February and still have not received my clothing. I also sent multiple messages and emails and have not gotten a response. The business owner still posts on social media and has scammed a lot of people. I want my money back and an apology.Initial Complaint
12/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an item on 11/13/22, the merchant has not replied to ANY of my emails. I have yet to receive the item. The website says I should get the item within 2 weeks.Initial Complaint
10/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 12, 2022 I purchased a hoodie for my nephew. On September 14, 2022 I received an email from the company with an update regarding delays. On September 28, 2022 I received another email stating my order was cancelled. I was very patient and understanding with the company. We all have experienced a hardship in life. What is not acceptable is not refunding customers for merchandise that was never received. I have attempted to reach out to the company and have not received a response. I would like a refund as soon as possible. I have been more than fair and ****** patient with the company and their personal problems.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.