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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
****** and Crown Design Builders completed a flat roof replacement for my family early 2022. Immediately after the repair, we had roof leaks as the result of damage to the existing, unreplaced roof which caused interior damage. ****** begrudgingly repaired the issue after months of asking (and the repairs done were not satisfactory). However, we decided to let it be. Fast forward to early 2024, we are having leaks around the entire perimeter of the the replaced roof. We had a friend who is a roofer come by to evaluate and it seems that the tie in of the flat roof to the existing roof was done improperly/not done at all, resulting in damage to the house. Despite phone calls, voicemails and text messages, ****** and Crown Design Builders has ignored our request for help, despite the fact that the roof replacement we performed with him and his company had a 7 year warranty. We have been forced to use a different company to repair the roof to prevent further damage for $3750 and this does not include the price for remediation of the interior damage.
Business response
05/13/2024
I've tried calling you and your wife today 5-13-2024. Please contact me @ ************. This is the first I hear of this. I will be more then happy to take care of the leaks.Customer response
05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a property in June of 2021. The flat roof was old and our insurance company only offered a premium unless we replaced it. We decided to hire Green roofing who operate under Crowd design building corps. They sent us a contract and begin the project. They didn't fulfill their end of the contract and didnt make sure there is proper pitch on my flatroof. There is now pooling on the roof that has been intensifying since their installation on the roof. The roof is in worse condition then it was before we hired them. I have contacted them numerous times and they offered to repair it at a discounted price. They never sent a scope of work plus i wont have the new roof i paid for. This has really distressed me lately abd i felt like they took advantage of a customer.Business response
08/08/2022
I am speaking with the owner to come to a solution
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.