Business ProfileforDriftwood Hospitality Management LLC

We stayed at the ***************************** on June 9-10, 2024, with a guaranteed 4pm check-out (Platinum Elite Loyalty).Even without, there is a 11am (12pm) check-out.And there was a DND (DO NOT DISTURB) sign on the door.It is illegal, unethical, and against hotel policies to open a guest room without an okay.There was a terrible breach of privacy.The housekeeper opened the door (with the **** at ~10:40am.Thank GOODNESS it was a woman as was NOT fully dressed AND the shower was running the water very loudly.This event was most embarrassing and shockingly traumatic. I spoke at the front desk, called and emailed with no resolution.After 29 days of mid-level managers ignoring me and this serious breach of privacy, I contacted the General Manager (*******************************).The ** sent me an email with what appeared to be a sincere apology saying he was checking into why the 2 managers have totally evaded my calls and messages and emails.I HAVE DOCUMENTATION FOR ALL OF THIS.The ** asked me to please tell him what he could do as compensations to restore my faith in his hotel and Marriott. I made inquiries to give a thought-through response and sent back a full email response with acceptable compensations to compensate for each of the terrible things that happened at the hotel.I sent him a package of THREE compensations (for him to give ALL THREE), which together would START to rebuild trust in this hotel and the Marriott brand.The general manager did not respond for a FULL week.I sent another email - also ignored.After 2 weeks (6 weeks from the privacy breach) - I emailed with a strong hint of escalation.Only then, after 6 weeks - the ** sent a cold lowly compensation, without a word of his silence nor any report of his promised "full investigation" why his managers evaded me for 29 days.Hotel should provide the 3 comps or more.I stay 1-3nights/week and have never seen such PRIVACY BREACH and terrible customer treatment of a loyal PLATINUM customer.