ComplaintsforNelson Romero Multimedia Services
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We are an educational non-profit and contracted with Nelson Romero Multimedia Services to redesign our website. We sent a 50% deposit and never received any services, and Mr. ********************** is not answering texts or emails. We checked with the web hosting company, and he has not done any work on the website. It has been almost four weeks since we sent the deposit.We would like a refund of our deposit. We have had to change all our passwords since we gave Mr. ********************** password access to our website.Thank youCustomer response
02/22/2024
Complaint: 21144474
Hello... you asked if I had heard from Nelson Romero. I have tried many times and no response to calls, texts or emails.
I do know that he is at that stated address because I sent books there from Amazon and they were delivered. Amazon took a photo of the delivery.
Thank you for your help.
*******************************
Customer response
02/23/2024
Thank you so much for calling him. He doesn't even pick up the phone when I call. He heavily advertises his services on Fiverr and I'm afraid he is doing this scam to several people every day.
Unfortunately it's almost the perfect crime since the amount is small and many businesses will just give up. I am going to call the ********************************** to see what they say.
Thank you again for all you do at BBB.
Best wishes,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.