![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforArtistic Edge Granite Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 4/14/22 I contracted with Artistic edge granite to replace kitchen counters. Original price quote $2742, deposit of $2000. Contract called for tear out and removal of existing counter and install new counter. On 5/3/22 they arrived, demo'd old counter and installed the new counters, balance paid $742. The following day it was determined that the dishwasher and the garbage disposal were not working, both worked off of the same receptacle, both were working prior to the installation. I checked the main breaker and it was tripped. I reset the breaker and that resolved the problem for the dishwasher but not the garbage disposal. I called in a friend who is a contractor and we determined that a wire was cut that ran from the disposal on/off switch to the disposal. I called and spoke to ***** (salesperson) and he said no way they did it because they didn't do any cutting to install counter. He was very rude and appeared agitated by my accusations. He denied multiple times. I ended up buying materials to install a new switch with the help of my friend. I did a little more investigation and having looked at the underside of the counter I noticed that they installed metal brackets to support the counter under the overhanging portion. They had to notch out the counter to have the brackets flush mounted. I believe that this is when the wire was cut, which by the way resulted in the tripped breaker in the main panel. I then called the salesman again and he adamantly denied that this was their fault. after some insisting on my part he asked me to send photos and he would call or come out and take a look, I texted 6/2/22. After several days of not hearing from him I called. He again denied responsibility. I told him all I wanted was the cost of the materials to do the repair and asked to speak to the owner. He said to send receipts and he would give to owner. texted them 6/7/22. I called to make sure he got the and he said he gave to owner. To date no response!!!Business response
07/21/2022
Consumer Response /* (2000, 11, 2022/07/20) */ They sent me a check for the amount I requested. You can close the case
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.