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ComplaintsforLemus Fence Inc
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
From: ********************* <******************>Date: March 15, 2023 at 3:25:45 PM EDT To: Lemus Fence <*********************************>Subject: Re: Lemus Fence ETA ?Ok but I was told by putting down the downpayment I would have a set scheduled date and time - which kept getting changed and not much communication about the delay except for two emails.********************* On Mar 15, 2023, at 12:55 PM, Lemus Fence <*********************************> wrote:We do not offer refunds, it was in the contract that you signed. Our supplier will deliver your materials tomorrow, Thursday and we will begin installation on Friday. This is the last time we postpone your job. Your fence will 100% begin this Friday On Mar 15, 2023, at 10:59 AM, ********************* <******************> wrote:?If I do not get a text, email, or voicemail responding to my question on the fence installation, I request my downpayment be refunded immediately in full so I can hire another fence company.********************* On Mar 14, 2023, at 3:06 PM, ********************* <******************> wrote:?I have my mortgage company coming out to inspect on April 3rd thats why I have to know if this improvement t will be installed by then? They are holding my insurance money until they see that most of this has been completed.********************* ************ TEXT On Mar 9, 2023, at 3:38 PM, ********************* <******************> wrote:?This is Thursday March 9th, so last notification I received said you were doing the fence install Friday March 10th. Is this still happening? Please let me know. 8 really would prefer a text instead to ************ since my emails get buried quickly!********************* On Mar 2, 2023, at 3:00 PM, Lemus Fence <*********************************> wrote:We know that youve been waiting for your fence and we appreciate your patience. Our supplier has been slow on delivering all chainlink materials. Your supplies are said to arrive on Tuesday, March 7th. Once we have them loaded onto our truck, we will send out our crew either that same day or the next day.Customer response
05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.