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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Builder offers 12-month warranty The front door is not installed properly. There is a gap at the bottom were insects, snakes. can enter the house. The builder sent out people to repair the door. They said they have to get materials and will return. They did not. Called builder warranty and they scheduled door company to come out. They came and said they have to get materials and return. They never return. Builder scheduled door company to come out. Waited all day they never showed up. This has been going on for almost a year. Never resolved and warranty expires 12/9/2022.The pocket door in the laundry room opens itself when closed. This has never been fixed.Business response
12/29/2022
This response was taken verbally by BBB:
We contacted the customer directly and have resolved the issues.
Customer response
01/02/2023
Complaint: 18488758
I am rejecting this response because: none of the issues has been fixed. The builder did send someone out. Like all the others they said they would get materials and return. No one ever fixes the problem. If the builder cannot fix the doors, they should replace them. Buying a home from this builder includes a year of aggravation. These issues should have been addressed before settlement. There is no construction manager.
Sincerely,
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.