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ComplaintsforThe Mystery Experience
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have had a recurring subscription with this company for about 11/2 years recurring every 3 months. Each month for the past 3 months they have sent me a Mystery Game that I had already been sent the previous year. I tried to email them multiple times but never got any response. I cancelled my subscription but they still owe me either 3 REPLACEMENT GAMES, or $78 for the past 3 months.Initial Complaint
01/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I started a month to month subscription and ordered a murder mystery box on December 13, 2022. Their website stated that if the December box was ordered by the 17th it would be shipped and received before Christmas. It is January 18th and I still have not received the 1st box which was supposed to be a Christmas gift. In the meantime my subscription automatically renewed on December 30th so I have now been charged for two boxes and I haven't received either. I have sent 6 emails to this company and the only response I have received is an email telling me how to cancel my subscription. There is also no way through their website to track your boxes.Initial Complaint
08/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have been a 3 month Pre pay subscriber to the Mystery Experience Boxes for approximately 2 years and for the first year an a half there were no issues. Then boxes started arriving damaged and 1 arrived opened but the biggest issue has been duplicate boxes (identical mysteries that have been sent in prior months). My 1st duplicate mystery arrived in December of 2021 and I wrote it off an as mistake and never attempted to contact them. Just recently my mystery that shipped in June 2022, July 2022, and August 2022 were all repeats of prior mysteries which identical solutions and pieces and storylines of previous mysteries. That time period is equal to the entire 3 month pre paid subscription which sells for $99.99 plus tax. I contacted the company on 2 occasions and have not received a response. I also went to the company that powers their website and found numerous complaints with the same behavior. At this point, this company is taking money for a service and/or product and not delivering and not responding to questions. The website to order from is https://www.mysteryexperiencescompany.com/All I am asking for at this point is a refund of the last 3 month pre pay amount which is $99.99 plus tax due to the 3 repeat boxes I mentioned above. I have already cancelled the subscription, as a result of duplicate boxes and non existent customer service. I hate having to file a formal complaint but they have left me no choice.Initial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************** Consumer states she started a subscription with the business about 2 years ago and canceled after the first box. She states she has continued to receive these boxes even after canceling. Each box is $39.99 and they come every 3 months. She sent an email to cancel as well and got no response. She has received about 11 boxes and she has tried reaching the business but they do not have an address or phone number. She has tried to dispute the charges with the bank but the bank is having trouble stopping the payments. The consumer states she doesn't even have the credit card anymore that she had on file with the business.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.