Business ProfileforPrecise Painting

My Husband, ***** and I contracted with Precise Painting in February 2021 to paint the exterior of our home. The work began on June 14, 2021 and concluded on June 18, 2021. The total amount paid to Precise Painting for the project was $3550.00. During the week the painters were on site we made them aware that the paint on the gutters didn't appear to be covering as it should and we were concerned. The gutters had very obvious streaks, and areas that appeared to not have enough paint to cover the gutter. Per our contract we were charged for Direct to Metal paint (DTM) due to areas on the gutters being bare metal. This was our original reason for calling Precise Painting . This was not something that presented when the painters arrived on site. We were told that DTm was not used on the gutters, instead Super Paint was substituted due to a paint shortage. We were not told that a substitution was made until i specifically asked. The owner, Tricia had a paint representative from Sherwin Williams come to our home to look at the gutters. He assured us that the paint needed to cure and the streaking that we were seeing would not be an issue. We were told by Tricia G**** that if the streaking persisted that Precise Painting would be back within three weeks from the conclusion of the project to correct the paint on the gutters. As of April 22, 2022 the gutters remain streaked. I have not been contacted at all to rectify the issue. I have reached out to Tricia by text to ask when she could reschedule us to have the gutters repainted. (August 18, 2021, and January 5, 2022). Each time i was provided excuses as to how or why it was not possible. I do not hear anything from Precise Painting unless i reach out to them. As of June 18, 2022 this issue will have been going on for a year. At this time we are seeking a refund of the amount we paid for the gutters to be painted which we were told by David G**** at the time of the estimate is 1600.00