ComplaintsforEmpire Medical Training, Inc.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Dec 15, I spook on the phone to get a training . **** told me on the to reserve I have to leave card info but I will not be charged till I get my courses. on Dec 18 my card was charged $2,799 I realized only after 1 month on march , I called (DCC) discover credit card support, they refund it after a week they charge me back. DCC said this company has no refund policy. I upload the file so you could see Two paper witch is has different signature all of them is not my signature Please help me out with this spam company. I never receive any courses, trainings what is supposed to be . Thank you for your help

  

  Business response

  05/23/2024

  Our company just celebrated 25 years in business. Our policies are very straightforward and outlined in our terms and conditions which is provided on every page of the website and to each customer. This customer as well was provided this policy for which she signed and agreed to. No refund is owing or due.

  Customer response

  05/24/2024

   
  Complaint: 21686528
  
  I am rejecting this response because:

  thank you to help me out

  This company located in different state, like  2000 miles away .

  only one question: How I sign this document if I'm in ** and this company in ******* and two different document and two different sign   

  I resent files again so, You could see the two different signs

  Thank you
  
  Sincerely,
  
  ***********************************

  

  Business response

  05/29/2024

  All of our signatures are required digitally. We are ******* based, and work with people all across the country. No one can sign the documents without the consumers email. The email was sent on 12/18 and signed the same day. Again, no refund is due to the customer based on the Terms and Conditions that we have in place.

• Initial Complaint

  02/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a membership with Empire for $20,000. The membership was advertised as a $95,000 value with extensive content on anti-aging, functional medicine, and progressive wellness topics, including peptides and hormones.However, upon accessing the membership portal, I encountered numerous issues that significantly deviated from the promised service. Misrepresentation of Membership Benefits: Despite being advertised as a one-year membership with an additional six months free, I discovered that the clock was set to only one year upon activation. This discrepancy resulted in a loss of promised access.Inaccessible Promised Courses: I was assured that the membership included access to cadaver courses, only to find out that I would be required to pay additional fees to attend these courses. Furthermore, the limited availability of all courses, offered only twice a year, severely hindered my ability to utilize the benefits of the membership.Lack of Content: The content provided on anti-aging, functional medicine, and related topics was severely lacking and did not meet the standards promised during the initial sale. This omission rendered the membership significantly less valuable than advertised.Despite expressing my dissatisfaction and requesting a refund before utilizing any services or receiving materials, Empire Medical Training has failed to address my concerns or provide a resolution. Instead, they have ignored my refund request, attempted to placate me with offers unrelated to my grievances, and ultimately DEACTIVATED my membership portal access, preventing any access and charging me while fraudulently denying me access. Empire Medical Training's actions constitute a violation of their own terms and conditions, particularly regarding the money-back guarantee. Despite their detailed terms and conditions, they have failed to uphold their obligations to provide the advertised services and address customer concerns in a timely and satisfactory manner.

  Customer response

  02/19/2024

  After contacting them Last week again about ignoring my request for refund I also alerted them about deactivating my account. They read these emails and today sent me a message saying it is working on our end just fine. It appears to save themself from looking bad they have gone back door and reactivated my account. This is unethical . 

  Customer response

  02/19/2024

  Empire medical has deactivated my account and I have attached a message from the director of sales notifying me that I am not able to attend any classes despite having $19827 of my money and refusing to refund they are now refusing me access to the content on the portal and refusing to allow me to attend any classes 

  

  Business response

  02/20/2024

  This customer has not taken any courses or allowed Empire Medical Training to find a solution. At the moment of the online purchase there was no communication with any of our agents nor did we receive a call or email regarding any concerns. The first moment of communication was a notification of a charge back request from the customer, therefore at this moment this customers account is frozen until a resolution is found. The charge back case is still being reviewed by the merchants and we will communicate with this customer once we receive a response. 

   

  Customer response

  02/21/2024

   
  Complaint: 21307974
  
  I am rejecting this response because:

  I want to click reject their response 
  
  
  Cut and paste the below letter where the text box is 
  
  
  
  Empire medical statesThis customer has not taken any courses or allowed Empire Medical Training to find a solution.
  At the moment of the online purchase there was no communication with any of our agents nor did we receive a call or email regarding any concerns.
  The first moment of communication was a notification of a charge back request from the customer, therefore at this moment this customers account is frozen until a resolution is found. The charge back case is still being reviewed by the merchants and we will communicate with this customer once we receive a response.
  I will attach evidence of all the times I have alerted them of the issues. Some are not included as it was via telephone and chat box. 
  Since January I have been locked out of the portal and denied access to classes so they are claiming I havent taken any classes while at the same time denying me access. 
  
  Their actions suggest a scam rather than genuine service delivery for health care providers. Especially  if the content falls short of expectations and the company prioritizes financial gain over delivering promised value. 
  
  I believe the received content doesn't match the promised value and is not  worth the paid amount. Companies should deliver on their promises and provide value for the services they charge. If they fail to do so and refuse to address concerns, seeking a refund is understandable.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  September 6, 2023 Empire Medical Training *************************************************************************************************** telephone number icon ************ I have included a word document of the events which occurred I purchased a membership from Empire Medical Training under false prentices, with me being informed before purchasing I would like to discuss my intent with the ********************************, as I am a RN in the ***********. I have included this email as well informing the company of my concerns with my state board. I spoke to ****, who allievated my worries by telling me I can get a refund for the membership if I speak to the ******** ***** of ******* and there be an issue with my nursing licenses and me being able to legally perform the tasks being taught by their company. When I was told I could get my money back, I felt like that was enough for me to trust them by holding up their part of this relationship. However, 12 hours after agreeing to the membership costs I found out I would not be legally covered to perform the procedures in the ***********. This is when I immediately contacted **** to discuss my findings and that I would like to get reimbursed and cancel the membership. **** asked me to see if the dentist (who was supposed to be my medical director in the ***********) would be interested in taking over the membership which he was not because he already had another membership with another company. I informed **** my decision was to get reimbursed for the cost of the membership and although I didn't think it was fair but I would just pay the $500 administrative fees because I cannot legally perform these procedures alone in the ***********. More information is included in the word document I have uploaded.

  Customer response

  12/27/2023

  This is correspondence I sent to empire medical training today 

   

  I did not contactmy credit card company prior to discussing this issue with ********* 
  

  I had spoken to **** expressing my wishes to cancel the membership and getting a refund. We also discussed this via email as well as I left a couple of messages on his voicemail as well.

   

  the terms and conditions state if I contact the credit card company PRIOR to contacting a representative from empire medical to allow them time to resolve the issue, which is get I did. After leaving a couple of voicemails I disputed the charge for the membership because the administrative fees were going to paid from my checking account due to the increase in the interest rate 

   

  thanks 

  

  Business response

  01/23/2024

  This customers request did not meet the requirements for a refund based on the terms and conditions executed, we communicated we would provide a partial refund in order to reach a resolution. We have been notified a full charge back was initiate but merchant did not approve. We will allow customer to keep membership if they would like to proceed with their educational needs. 

  Customer response

  01/23/2024

  January 23, 2024
  I was told initially I would get 100% money back guaranteed.
  However after I told the representative that I was not able to legally perform any of the
  duties taught in the courses, he informed me I would be able to get a fund on all except
  $500 administrative fees.
  I informed him that I wanted to do that.
  I never received a response from him, and because I was being refunded for the
  membership I was planning to pay fir the administrative fees through my personal checking
  account. This is why I contacted the credit card company to dispute the charges. The APR
  was *****% and everyday when I wouldnt get a response back from ********** knew I needed
  to do this or I would have been responsible for the increasing interests while waiting for him
  to return my call.
  I cannot legally perform the procedures that are offered by the company.
  The *************** Bisrd of Nursinh specifically informed me that I cannot administer any
  fillers, and I cant perform any Botox injections without the presence of a Medical Director,
  and the dentist *************** is not legally allowed to be my medical director in the *********************.
  I would like to pay the administrative fees of $500 since I cannot is the membership in any
  way to further my education because again I cannot perform

  Customer response

  01/23/2024

  January 23, 2024
  I was told initially I would get 100% money back guaranteed.
  However after I told the representative that I was not able to legally perform any of the
  duties taught in the courses, he informed me I would be able to get a fund on all except
  $500 administrative fees.
  I informed him that I wanted to do that.
  I never received a response from him, and because I was being refunded for the
  membership I was planning to pay fir the administrative fees through my personal checking
  account. This is why I contacted the credit card company to dispute the charges. The APR
  was *****% and everyday when I wouldnt get a response back from ********** knew I needed
  to do this or I would have been responsible for the increasing interests while waiting for him
  to return my call.
  I cannot legally perform the procedures that are offered by the company.
  The *************** Bisrd of Nursinh specifically informed me that I cannot administer any
  fillers, and I cant perform any Botox injections without the presence of a Medical Director,
  and the dentist *************** is not legally allowed to be my medical director in the *********************.
  I would like to pay the administrative fees of $500 since I cannot is the membership in any
  way to further my education because again I cannot perform

  Customer response

  01/23/2024

   
  Complaint: 21052359
  
  I am rejecting this response because:

   

  January 23, 2024
  I was told initially I would get 100% money back guaranteed.
  However after I told the representative that I was not able to legally perform any of the
  duties taught in the courses, he informed me I would be able to get a fund on all except
  $500 administrative fees.
  I informed him that I wanted to do that.
  I never received a response from him, and because I was being refunded for the
  membership I was planning to pay fir the administrative fees through my personal checking
  account. This is why I contacted the credit card company to dispute the charges. The APR
  was *****% and everyday when I wouldnt get a response back from ********** knew I needed
  to do this or I would have been responsible for the increasing interests while waiting for him
  to return my call.
  I cannot legally perform the procedures that are offered by the company.
  The *************** Bisrd of Nursinh specifically informed me that I cannot administer any
  fillers, and I cant perform any Botox injections without the presence of a Medical Director,
  and the dentist *************** is not legally allowed to be my medical director in the *********************.
  I would like to pay the administrative fees of $500 since I cannot is the membership in any
  way to further my education because again I cannot perform
  
  Sincerely,
  
  *********************

  

  Business response

  02/12/2024

  As a courtesy, we previously considered a partial refund and discussed the option of allowing ***** to attend a single seminar focused on Botox. However, after the initiation of a chargeback, her ability to obtain a refund was forfeited as stated in the terms and conditions. If a chargeback was not initiated a partial refund would have been processed. 

  Customer response

  02/12/2024

  There was a special with a discount on the cost of the membership which was due to expire on Labor Day.  I was reluctant to become a member without following up with the ******** ***** of ******* regarding the medical director being a dentist rather than a MD, and to assure I was able to legally perform the duties in the ***********.  Because of the discount and me being advised on a recorded line this membership is 100% refundable if you are not satisfied with the membership.  That was the only reason I decided to join before the sale ended (at 11:59 pm on Labor day).  Otherwise I would have waited, but I was assured when I discussed the situation on a recorded call there was no reason to be worried because I had nothing to lose since it was money back guaranteed.  Empire Medical should pull the phone call recording to review to see why I felt assured no matter what the results were (from the state board of nursing in LA) I would be able to get my money back.

   

  Beginning within ************************************ agreeing to the membership, I was notified of the medical director requiring to be a MD and not a DDS.  *************************** is a dentist and he was going to be the medical director until I found out otherwise that he was not able to be my medical director in the ***********.  Also, I learned as a RN in the ***********, I am not able to perform fillers of any kind at any time, and Botox can ONLY be done in the presence of the medical director after training.  Therefore, I was informed not only could i not perform the fillers, I could not perform injections of Botox without being in the presence of a MD.  Therefore, the membership at this point was useless for me because whether I was certified or not, I could not legally perform any of those procedures in the ***********.  I immediately contacted ***** and expressed my concerns.  He asked me to ask **************** if he would take the membership and I did.  However **************** was already with another company and had a membership with that company so he was not interested.  I informed ***** I was no longer wanting to continue with the membership because it is basically paying for something that I am not going to be able to use nor can I make money doing these procedures and pay off the amount of money I paid for the membership.   

  Even though I was told I could get my money back on the initial call, ***** asked me to take 1 class and learn the information in case in the future I decided to work with a MD who would allow me to do that procedure.  I told him I was not interested in that, but I would ask my husband and call him back.  I discussed the situation with my husband and we decided for protection of my nursing license, I would not attend any classes to obtain the certification for Botox injections because I did not want any issues later on with the State ***** of *******.  ***** told me I would now have to pay $500 administrative fees, so all the membership cost I paid would not be returned to me.  ***** told me he would discuss the situation with his senior managment team, but he said it has been his experience that the entire amount would not be refunded to me.  Although I didn't agree with that because this was not mentioned in the initial call, I decided to pay the $500 rather than keep the membership and pay almost $5,000.

  I left a message on ****'s voicemail and sent him an email stating I did not want to attend a class before I requested a refund.  Throughout the same week I called and left several messages for ****, but he wasn't returning my call.  Meanwhile, my credit card is charging interest.  I had no intentions on leaving the $500 on that card for the administrative fees.  I planned to pay that from my checking account because the interest rates were too high on the credit card for me to keep the $500 on it.  I was not concerned about the interest rates when I thought I would be able to perform the procedure and pay the membership off by performing what I was taught in the classes offered by Empire Medical.  

  It was at that time when I called the credit card company and informed them I would not be paying for the membership any longer and I would be paying the $500 administrative fees from my checking account so therefore they could dispute the membership costs because I would have been refunded that money anyway.

  I explained to ********** did not call to maliciously cause problems and make the credit card company think it was not something I did and I did not inform the credit card company this charge was not made by myself.  I informed them the amount charged to the card will be replaced, and the fees I am going to be charged will not remain on this credit card.  This is when they disputed the charges because this was the only way the account would not accumulate interest.  I didn't agree with the $500 administrative fees, but again I was going to pay that to avoid losing almost $5,000.  

  I left messages with **** and explained to him I wanted to cancel the membership and only pay for the fees.  

  I never received a call back from *********  It was only after the company heard from the credit card company about the disputed charge did I get a response from *********  All that time passed and I never had a return call after leaving multiple voicemails.

  Then after they heard from the credit card company, I was informed that I am not able to get any of my membership costs back, and I could not go to the classes or use the membership even if I wanted to because I disputed the charge.  

  Had I been contacted and my intentions addressed, this would have immediately stopped everything.   I would have paid the administrative fees of $500 over the phone and it would have been over.  I left several voicemails and they should be able to listen to the voicemails as well because I specifically informed **** of my intentions of cancelling the membership and paying the administrative fees separately.  

  I feel from the beginning I was not informed of all the specifics and given incorrect information.  Had I been informed of all this on the recorded call on Labor Day, I would not have purchased the membership at that time.  I feel they company was not honest with me and I was informed I could get my membership costs back if I was not happy or satisfied with the membership.  This was discussed and if the call could be pulled and listened to, you will see why I felt so comfortable with signing up for the membership on Labor Day.  I had nothing to lose, and that was what I was told basically on the call.  I had no reason to not believe what was told to me about being able to get my money back. 

   

  I think this is poor customer service, and from the first day I was told I would be refunded my money if I was not happy.

  The company changed their, "Money back guarantee" to "All except $500 administrative fees".

  I am willing to pay the administrative fees, but I don't feel this is good business when the dispute for the credit card did not show any intentions I was not going to pay the fees ($500).  It only stopped the interest from accring due to **** not responding timely.  Otherwise I could have explained what I did and the reason I did what I did.  But I didn't have contact with **** again until after the company received the dispute from the credit card company.  I shouldn't have had to dispute the charge to stop the interest from accumulating.  **** should have responded timely so I could pay the $500 and cancel the membership.

  I feel the company left out important pieces of information when they cited "Money back guaranteed" if you are not satisfied or happy with the membership.

  I did not sign in or use 1 thing in the membership and I feel it is only right to refund me my membership costs minus the $500 administrative fees.  That is good business.  The way this has gone was not professional at all, and it is very disappointing to learn that this company is ok with taking someone's money knowing they are not legally able to use the information. 

  I hope they make this right and agree to accept the administrative costs that I have been agreeable to pay since day 1 after Labor Day.

   

  Customer response

  02/12/2024

   
  Complaint: 21052359
  
  I am rejecting this response because:

  I am asking for the initial call to be pulled since it was supposed to have been recorded.

  Also, I informed **** on multiple occasions I wanted to cancel the membership and I would pay the $500 administrative fees (even though I didn't agree I should have had to pay that).

  I think if **** had responded to me sooner and returned my several voicemails, it would have been paid over the phone and it would have been over.  But he did not respond, and therefore I called to tell the credit card company I was being reimbursed by the company for the membership and the administrative fees of $500 would be paid from my checking account.

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/27/23 I paid the company **** for a botox filler course and **** for a platinum membership that I will not utilize after disappointment from the botox filler course. I am a medical physician who initially paid for the botox course for about $**** on 11/27/23. The botox course was on 12/2/2023. I get a call on 12/27 from ******* the fraud salesman is what I will call him, convincing me to upgrade to the platinum deal which ran me another ****. I proceeded to go to the botox course on 12/2/23. I was disappointed with the teaching for many reasons. These instructors prioritize money over patient care (claim to be physicians) and give recommendations to avoid lawsuit is signing a paper that clears them from any legal troubles from their patient. I witnessed a vasovagal syncope at the event on 12/2/23 at ******** and not one provider from empire medical training went to help her. God knows what they put in the syringe that they claim is ******. My friend had headaches after I injected him. Anyways, this is the main point I paid **** for this botox course and I was dissatisfied and I wanted my **** back for the platinum course which is 1 year in duration that I didn't use. I contacted ******* and he said he is unable to give me a refund for the platinum course. MIND YOU I DID NOT GO TO ANY OTHER COURSE OTHER THAN THIS BOTOX COURSE. The providers leave the public having a bad opinion of doctors. Prioritizing money over patient care. Shame on this company, this company needs to be reprimanded. If this does not resolve I beg you that you store this complaint because I know I am not the only one feeling this way. We should protect our consumers from this corrupt businesses. This will not be the end, I will stand up for anyone who got scammed by this company in the past and did not stand up for themselves.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Refund was requested and Empire agreed to issue a partial refund of *******. (Purchase was *****.) I was told via phone and email that refund would come in in two installments 11/1/22 and 12/1/22. I provided all supporting documentation that was requested over the phone. I supplied my personal bank information that was requested, I supplied supporting medical documentation that was requested. (I can supply phone records if needed) After several promises by the company that a refund would come that never happened, they stopped responding to my calls and emails. I requested information to escalate the request without response. They agreed to refund my money and then lied about the refund and then just stopped responding. I tried for several months without success to handle this on my own.

  

  Business response

  04/26/2023

  We reached out to the customer to address the refund request. This has been settled according to our terms and conditions for which we provided her an appeal due to unforeseen circumstances. 

  Customer response

  05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 16, 2022 I purchased a membership to Empire Medical Training, under the impression I would be able to obtain my esthetician license. I was charged $3073.97. The same day, I went to the log-in page where it said I'd need to show proof of my medical license to attend any **********************. I immediately emailed that I do not hold a medical license. I received an auto generated email back that I'd hear from someone in 2-3 days. I called every number I could find and left messages in the meantime. No one would email or call me back. I emailed November 23, December 3, December 13, and December 16. I called November 16, November 18, November 21, and November 22, when I finally spoke with ******, who had initially signed me up, and she told me I had to email ***********************************. I received the same auto response then nothing. I've called and emailed more, being told I can only transfer my membership or take the courses for learning purposes. I'm unlicensed and ethical. No. I want a refund. This has been so much stress on me when I was trying to enroll in a program to BETTER my life, I got scammed and left with less money! This is evil!

  

  Business response

  02/07/2023

  Nowhere on our website do we imply that clients will obtain an Esthetician license upon attending a course. We advise all of our customers to be aware and comprehend the satisfaction of training guarantee policy before enrolling in any class. Unfortunately, no refunds can be granted due to "mind changes." We are a continuing medical educational resource and attendees are allowed to partake in classes visually to further enhance their medical knowledge. If you've registered for one of our hands-on courses, license verification will be necessary. Although we have predetermined terms and conditions in place, exceptions can be made after fully evaluating the customer's request for a refund and circumstances; if approved, a refund is then offered. Any customer may request this sort of reimbursement; however, upon investigation, you do not qualify for a refund based on our criteria and the communications you had with our team. We would recommend the customer abstain from making any negative remarks regarding potential scams as it's their responsibility to read through and understand what they're signing up for before completing registration.

  
  

  Customer response

  02/08/2023

   
  Complaint: 18658698
  
  I am rejecting this response because:

  As I inquired about the site, I received a call and was put under an incredible amount of pressure to provide payment. I had to go as far as calling my bank to clear the charge. As someone with ADHD, being overwhelmed and under pressure can often lead to somewhat of a cognitive dissonance. When coming to the last page before submitting, where it was said, once submitted there are no refunds, I found no way of backing out. Thats where it says you need to show your medical license for entry. Therefore, I did not think it was a problem, as Im unlicensed and IMMEDIATELY emailed the company telling them so. This is not a change of mind. I misunderstood and tried to remedy it right away. I cant afford this kind of money thats not going to benefit my career. I have 2 children and am a single mother! 
  
  Sincerely,
  
  ******************* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩