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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/13/23 I signed a contract with Bison Roofing to replace my roof. The contract included removing & reinstalling my gutters, installing Sharkskin Ultra Radiant underlayment, a ridge vent, tapering my flat roof to 2:12 & installing a metal roof over the entire thing - INCLUDING the newly tapered flat roof. Total cost $33,500. 3/14 I gave them a cashier's check for $13,400 downpayment. They then came back & said they couldn't remove & reinstall the gutters. Next, they said they couldn't use the Sharkskin underlayment. Then they said that because my flat roof was tarped & leaking it would need to be torn off - an additional $3712. I told them it was NOT leaking & was only "tarped" because I had my roof shrink wrapped & you can't shrink wrap 1/2 a roof. 4/5, they came out and did a roof ************** was told (in a text) "Flat roof does NOT need to be removed, PASSED inspection". 4/6, I received a call saying they wanted to drill a hole in my flat roof to "check it". 4/7, I texted them to just go ahead & do the entire thing. But asked "All metal, right? That's what you promised". His response was "Yea Metal". 4/9, I received a change order for "FLAT ROOF REMOVAL". 4/18 I was told they don't do ridge vents on metal roofs. I argued & they finally agree to do a ridge vent. 6/10 Permits approved & I gave them the next payment of $9,000. 7/17 a man dropped off roofing supplies & told me he would be the one doing the roof. He also said they were NOT tapering my flat roof and putting metal on it even though IT'S IN THE CONTRACT!! I called the agent & was told change order was to remove & replace the flat roof with a new flat roof because my flat roof was "so bad". Don't forget that on 4/5 it "passed inspection". Also, the change order did NOT say "replace with new flat roof". 7/28 I told them that if they weren't going to honor the contract, I want my money back. They immediately picked up their supplies & I haven't heard from them since. Where's my money?Business response
09/08/2023
Good afternoon, this complaint was addressed directly with the homeowner. We ended up agreeing to the customer's desired resolution by cancelling the project and refunding the homeowner any owed monetary valued.Customer response
09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
4750 N Dixie Hwy Ste 9
Oakland Park, FL 33334-3948
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.