ComplaintsforNexCar USA, LLC

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This ***************** Calmly 2017 White. Vehicle identification Number *****************.NEXcar Sold a brown ****** Car at ******** On Friday 9/8/2023: I was in NEXcar USA ********************************************************** to purchase a car. I test drove the, it was driving good but upon opening the bonnet the coolant reservoir was open. Coolant spilled out. *** you co- worker said is because it was over filled. IT is engine issue. Sunday 9/10/2023: On way to ******* after 70 miles I had car making sound like Boiling water. Dashboard light warning coolant temperature to hot in red. Stopped on Highway nearby gas station for the car to cooldown. Returned to *******.Monday 9/11/2023: At NEXcar dealership, they scanned the car, they said issue with water pump and belt. They stayed with car for 5 hours fixing it. I told them I will be driving the car for long distance. They better honestly get the issue and fix it. Drove the car, but it had some hesitation. Misfiring but took it, thinking maybe because they put new fluid.9/12/2023: shipped the car to *******. 9/21/2023: Drove the car to work, nearby work, the boiling sound from engine came back again. Car dashboard light warning ****** over Heating, Coolant temperature too hot and also another light came on Vehicles Stability Control needs to be checked.9/23/2023: took the car for diagnosis in ****************************************** dealership, they found out the all-car ****** is bad, the car needs a new engine. I have attached their finding information; you can call them for your follow up or investigation.9/27/2023: NEXcar shipped the Car for to ******* for fixing. The Car may needs a new engine. They have lied to me three time to buying a Car with a bad engine. When I found the car I a problem, they lied that it is fixed but the same problem Occurred within a Week. They Knowingly sold me a Car with a bad ****** at 20.907.44 and I financing it. I want them to refund ******** and refund **** dollars to me.

  

  Business response

  12/15/2023

  December 13, 2023
  
  **************** Omambia
  10466 *****************
  ************, ** 38654
  
  Dear ******************,
  
  We at Nexcar deeply regret the inconvenience and frustration you've experienced with the ****** Camry you purchased from us. Our commitment to top-notch customer service is unwavering, and your dissatisfaction deeply concerns us.
  
  Upon learning about the issues with your vehicle, our Sales and Service team has been proactively engaged in seeking a resolution. We always recommend our *******-based customers to visit our store for a comprehensive assessment and resolution of any vehicle concerns. However, understanding your location in ***********, we suggested a nearby ****** dealership for a prompt and convenient diagnosis.
  
  The diagnosis from the ****** dealership indicated that the engine is in great condition, and no repairs were necessary. We also acknowledge your request for a $2,500.00 payment from Nexcar, which we respectfully declined based on the reassurance from the ****** dealership about the engine's condition.
  
  
  Additionally, we refer to the following documents attached to this letter:
  - Retail Installment Sale Contract;
  - Acknowledgement of 'As Is';
  - Retail Purchase Agreement;
  
  These documents were signed at the time of purchase, which provide clarity on the terms of sale and the condition of the vehicle at that time.
  
  We did not accept your request for a $2,500.00 payment, based on the ****** dealership's confirmation of the engine's condition. Our commitment to customer satisfaction remains strong, and we are dedicated to resolving any issues.
  
  Our dedication to ensuring customer satisfaction and addressing concerns promptly is paramount. We appreciate your feedback and remain committed to ensuring a positive customer experience. Please feel free to reach out to us for any further assistance.
  
  
  Sincerly,
  NEXCAR TEAM
  *************************************************;
  ************, ** 33311
  ************** | ************** | www.mynexcar.com
  

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used 2017 *********** electric from a dealership and was not informed, and did not realize, that it did not have the quick charge installed even though I asked about it. It makes a big difference as it extremely limits me with my charging options. I can only use a level two charger and that means its five hours to charge the vehicle from 0 to 100. I cannot make trips past 100 miles because that is the mileage on A fully charged battery.I tried going back to the dealership the next day, but they said they would not do returns, and they only offered switching out for another vehicle, but any other electric vehicles they had were more expensive. So I figured I just would keep the car for a year and then trade it in. About two weeks later the dealership called me and has asked me to come back in and sign a new contract because apparently the bank they originally had me with backed out of the deal so they have a new contract with a new bank. They claimed the terms were the same but they lied the news terms were a year shorter making the payments higher. When I told them I couldnt afford that And especially with the prior charger situation they without informing me picked up the car. And they have not returned my phone calls or returned my security deposit.

  Customer response

  08/23/2023

  On August 23rd, I met with ******* the manager. He informed me that because I did not agree to the new terms of the contract they repossessed the car and he refused to refund my down payment. So they broke my original contract, then tried to force me to sign a new contract with higher payments and when I refused they repossessed the car and kept my $2,000.00 down payment.

  

  Business response

  08/29/2023

  August 29, 2023
  
  *******************************
  ************************ APT 9, 
  ***************, ** 33305
   
  Dear ***************************,
  
  I hope this letter finds you well. I am writing on behalf of NexCar to address the concerns you raised in your recent BBB complaint regarding your purchase of a used 2017 *********** electric vehicle from our dealership.
  
  First and foremost, we sincerely apologize for any inconvenience you *** have experienced in this matter. We take your feedback seriously and strive to provide our customers with transparent and satisfactory experiences. In light of your detailed account, I would like to provide clarity on several points you raised.
  
  Regarding the issue of the quick charge capability, we understand the importance of accurate information when it comes to the specifications of a vehicle. It's important to note that, during the purchase process, our sales representatives conduct thorough discussions to address any questions or concerns that customers *** have about the vehicles they are considering. We also provide written communication and documentation to ensure transparency in our transactions.
  
  However, I understand that you were dissatisfied with the quick charge capability of the vehicle you purchased. While we regret any misunderstanding, we would like to emphasize that the specifications and features of each vehicle are made available for customers to review before making a purchase decision.
  
   We encourage customers to carefully evaluate the features and specifications of a vehicle to ensure it aligns with their needs and expectations.
  
  In terms of the financing process, we operate within the guidelines set by banks and financial institutions to ensure responsible lending practices. Your application for financing was submitted to a third-party bank for approval. 
  
  Attachment documentation detailed:
  
  Credit Application, specifically section F: By signing, you confirm the accuracy and completeness of the information provided above. This information is pivotal in assessing your credit eligibility. Furthermore, it is essential to substantiate this information. In your specific scenario, the income played a critical role as it determined the viability of your application. The bank initially accepted your deal based on this information; however, they subsequently reconsidered and retracted their approval.
  
  Conditional Delivery Agreement [ Sellers right to cancel] : The sale of the Vehicle is conditioned on final sale approval of financing by or assignment of the Retail Installment Sale Contract to a financial institution. l1 final financing approval is not obtained and/ or the Retail installment Sale Contract cannot be assigned. The dealership *** cancel the Retail Installment Sale Contract in accordance with this agreement, the Conditional Delivery Agreement [Seller's Right to Cancel. and the Retail Installment Sale Contract.
  
  Also, added to this letter is the decision of the referred bank, ****************** Services, rejecting this contract for the following reasons:
  
        1. INCOME DID NOT VERIFY AS APPROVED.
        2. DEBT RATIO AND PAYMENT TO INCOME EXCEED PROGRAM MAX.
        APPLICANT DOES NOT LONGER QUALIFY FOR THIS MONTHLY PAYMENT.
  
  It is important to emphasize that, during the time between the contract's signature on 07/31/2023 and today, 08/29/2023, we repeatedly attempted to contact you to discuss possible solutions. Unfortunately, we did not receive a response or your presence in person to further explore these alternatives.
  We believe in conducting business with fairness, transparency, and professionalism. The decision to retain the security deposit was made within the framework of the transaction terms and your interactions with us. Our goal is to uphold a standard of ethical conduct while delivering quality service to our valued customers.
  In conclusion, I want to express our sincere regret that your experience did not meet your expectations. It is our hope that, moving forward, we can ****** a better understanding of the complexities that *** arise in the automotive financing process. We remain committed to enhancing our services and learning from each customer interaction.
  
  Sincerely,
  NEXCAR TEAM

• Initial Complaint

  02/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract with the car dealer with a set price and gave a deposit. They call me two days later saying they do not have the title and told me they have to cancel the sale. I called the dealership to ask if the truck was still available and the salesman told me yes, the sales manager said it is still available. They have increased the vehicle price by $3000 on their website. I have a signed contract and I want the vehicle at the agreed upon price.

  

  Business response

  02/10/2023

  February 08, 2023
  
  ************************************************************************************************************** 34997
  
  Dear *********************************,
  
  Thank you for showing interest in one of our vehicles of Nexcar USA. We have received your e-mail dated Feb 06th, 2023. After reviewing your statement in the letter, we have listed some information contained in the Retail Purchase Agreement you signed:
  
  Paragraph 2. Our Right to Increase the Price: We may increase the price of the vehicle after we accept this agreement. If the Trade-ln Vehicle is reappraised, new equipment is required by state or federal law; price protection is not provided by the manufacturer, importer, or distributor; the price increase is caused by the revaluation of the ************* dollar by the ****************** (n the case of a foreign-made vehicle): or the increase is caused by state or lederal tax rate changes. If the price is increased, you may cancel this Agreement with full refund of any Deposit Down Payment, provided that the cancellation occurs prior to you taking;
  
  Paragraph 10. Our Right to cancel this agreement: We may cancel this agreement subject to paragraph 20 below or if we cannot deliver the vehicle on the specified date.

  Paragraph 20. Conditional (Spot) Deliveries: if you have entered into a Conditional Delivery Agreement [Seller's Right to Cancel], the sale of the Vehicle is conditioned on final sale approval of financing by or assignment of the Retail Installment Sale Contract to a financial institution. l1 final financing approval is not obtained and/ or the Retail installment Sale Contract can not be assigned. The dealership may cancel the Retail Installment Sale Contract in accordance with this agreement, the Conditional Delivery Agreement [Seller's Right to Cancel. and the Retail Installment Sale Contract.
  
  Accordingly, NEXCAR USA LLC informs you that the document in question serves a legal purpose. However, it does not replace the contract's complete signature, the stipulation of necessary documents to validate this sale or the vehicle's delivery.
  
  We at Nexcar are very concerned about our vehicles' mechanics and documentation quality. Any vehicle that does not pass this process until the moment of signing all the final contracts will not be sold. In this case, NEXCAR flatly refuses to continue the sale of the vehicle with VIN ***************** Make Chevrolet Model Silverado ****, Color Dark Gray, and stock number #****.
  
  The check from Pentagon ******************** of $15,000.00 (fifteen thousand dollars and zero cents), indexed on the first page in the "Less DEPOSIT/ DOWN PAYMENT" section, exemplifies, as its name implies, a deposit used to hold the funds until the sale is completed, documents signed, and the vehicle delivered.
  This check was deposited on 02/06/2023. Per company policy, we have three working days for a deposit.

  According to the finance department, NEXCAR USA LLC has verified today that you requested a stop payment order on your check, resulting in a transaction with no remaining balance to settle, and invalidating this retail purchase agreement once again.
  
  With more than 170 vehicles in stock, we are at your disposal to help you choose another vehicle that you might like. NEXCAR values its customers, and the same applies to you. Your comments regarding this matter have been noted but this decision is final.
  
  Sincerely,

  *********************

  Customer response

  02/10/2023

   
  Complaint: 19344542
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩