ComplaintsforAll Weather Heating & Cooling, Inc.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** charged . The business changed a part and the part has failed. I tried to reach the company and haven&#**;t been able to get ahold of them.

  

  Business response

  01/17/2024

  On July 27, 2023, the customer contacted All ********************,  as her unit was not working.  ************** arrived around 3:30 pm on the same day and diagnosed a bad contactor.  On August 25, 2023, the customer attempted to reverse her credit card charges saying she received a defective or damaged product.  We contacted the customer by telephone to get the details on why she would dispute the charge instead of calling us to warranty the part.  She stated that she had a new unit installed and our part did not work.  We then asked for an invoice from the other air conditioning company stating the part was bad, which we have not received to this date.  Furthermore, we explained we are open 7 days a week and would have returned the same day had she called us and would have warrantied the service call and the part.  The customer abruptly disconnected the call.  I provided the credit card company with the signed receipt and van gps tracking showing when ************** was on site.  She lost the dispute with the credit card then called us stating she wanted her money back.  We explained to her that we warranty all of our parts for one year and there would have been no additional service call to return to her home.  She then said she tried to call and did not get an answer.  We explained to her we answer our phone 7 days a week and would have returned to her home the same day she called us.  Again, we requested an invoice from the customer saying the part we replaced was bad, but, to this date, have not received an invoice, nor any proof to substantiate her claim.  

  Sincerely, 

  *******************

   

   

• Initial Complaint

  02/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have done business with this company on all my rentals and my home residence. They made a mistake and we had came to a resolution (so I thought) on June 25, 2021. I thought it was finished until I received an invoice yesterday for $207 and upon speaking to the billing representative who was very rude and unprofessional. I was belittled and called a liar even though I had the billing information in front of me. Do not do business with this company!!!!

  

  Business response

  03/18/2022

  Business Response /* (1000, 8, 2022/02/17) */ Contact Name and Title: Gerri **** Contact Phone: XXX-XXX-XXXX Contact Email: *****@allweatherfl.com Dear Ms. *******, I am so sorry you felt belittled, as it is never acceptable for anyone to treat our customers with anything less than the utmost respect. In review of the outstanding invoice of $207, our technician, Eddie, was dispatched to your rental for a unit not cooling. He found both the evaporator coil and condensing coil impacted with debris, which did not allow the machine to work properly. He chemically cleaned both coils and according to our GPS, was at your property for almost two hours. When he left, the machine was working properly. We gave you maintenance pricing, as you said you had mailed in the maintenance contract (which we did receive a week later). Please help me to understand what the discrepancy is over the invoice. Maintenance contracts provide routine maintenances of your system and discounted service calls. However, up until we received your contract, this unit had never been under our maintenance program before. I would be happy to speak with you at any time. Consumer Response /* (3000, 10, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I kept maintenance contracts on all my rentals. It was suppose to have been charged on feb 11 when I was told I did not have a maintenance contract. Had the cleanings been done as per the maintenance contract it should have not needed a $207 chemical cleaning. The technician acknowledged that also. That is the reason we had an agreement with Virginia for me to pay the maintenance agreement since it was overlooked by the billing department and consider it my first maintenance service. However I receive a bill 7 months later and the verbal agreement and maintenance payment. They did not keep there word as they had agreed. This company has now gotten too large and cannot provide optimal service for new clients. Business Response /* (4000, 14, 2022/03/01) */ Dear Ms. *******, I have no record of us being at your property at **** ** ***** *** ********** before 2/11/21, and no indication on that bill that you wanted or were under a maintenance contract. You mentioned Virginia handled your maintenance agreements. Virginia started with our company on May 7, 2021. Even if she signed you up for a maintenance contract at that point, it would not cover impacted coils. Impacted coils are usually from running a unit with a dirty filter or no filter at all. That is something you should discuss with your tenant. However, if you can find anything showing you had a prior contract, I will deduct the $207 from your account. I have attached all of your invoices for this property to assist you in your search. As to your comment about how we are too large, I strongly disagree. We have maintained this company with small town values and will continue to service all of our customers with the utmost courtesy and professionalism. Do not hesitate to contact me if you have any questions. Sincerely, Gerri **** CEO Consumer Response /* (4200, 16, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated agreement was made with Virginia in June to accept maintenance payment because they failed to bill for the maintenance in February. I never stated that Virginia did all my maintenance agreements; I only stated that she made the agreement for that discrepancy which was not honored by your office. I attached numerous credit card charges in my original complaint. Please review

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