Business ProfileforSun Kool Air Conditioning, Inc.

Received quote of ******* to repair my AC unit on 6/26/24. They attempted repair on 6/28/24. Charged ******* total as they added a capacitor not on original quote. Was promised that all looked good and it should cool in about 1/2 hour. That was not the case. Called again 7/1 to let them know it was still 80 in my home. They sent another tech out that stated issue was unit was not cleaned per original quote. Told me all was good. Not the case. 4th rep/tech came out 7/2 and stated It was actually Compressor that was issue and they would not touch that. Before work started I let *********************** know that I was not in position to replace unit (7800.)right now but we agreed this should solve problem at least for now. If I was given correct diagnosis originally I may of held off till I could replace unit. At no point was an actual service mgr here to check my issues and they have only offered to give me an in house credit for a new unit. Was promised a call from ****** a service mgr on 7/3/24 and they did not call. Called *********************** and he last worded me.a ****** in house credit for New Unit. Unacceptable. My system is worse now than when they first touched it. This is not the Sun Kool customer service I had received in the past. Please read reviews before using this company.