Reviews

This profile includes reviews for Sun Kool Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sun Kool Air Conditioning, Inc. has 4 locations, listed below.

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  Sun Kool Air Conditioning, Inc.

  9867 N US Highway 301 Wildwood, FL 34785-8775

  
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  Sun Kool Air Conditioning, Inc.

  PO Box 3171 Ocala, FL 34478-3171

  
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  Sun Kool Air Conditioning, Inc.

  530 NE 14th St Ocala, FL 34470-3611

  
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  Sun Kool Air Conditioning, Inc.

  9985 N US Highway 301 Wildwood, FL 34785-8775

  

Review Details

• Review fromDonna B

  Date: 07/23/2024

  1 star
  Once you buy their products and keep up with the maintenance, when the air conditioning stops working they never have the part you need, you will be 1 to 3 weeks without any air conditioning because they have to order the part. Its ridiculous, its been over 95 degree for the last 2 months and we are sweltering in *******

• Review fromMarion C

  Date: 07/19/2024

  5 stars
  I think ****** is a worker absolutely a wonderful employee he came to my home @ 9:15pm and fixed my unit I'm very pleased with this man you need more employees like this

• Review fromHerb E

  Date: 01/12/2024

  1 star
  The heat pump in our new house did not cool (no A/C) when we FIRST moved into the new Highland Home (*********** community -- *****,**. on 8-28-23). It took ******** 1 & 1/2 weeks to fix that problem (on a brand new ******* unit). Then along came the cooler weather (fall/winter) and now we have NO heat from this same ******* unit!******** has been out trying to repair this ******* unit on at least 4-5 occasions replacing several parts, however the unit still produces "NO HEAT"!The unit is presently under warranty, however when that warranty expires then what?I decided to look on the internet to see how ******** A/C **** was rated and we were surprised at their POOR rating. We never do business with a company rated that poorly (2.89 out of 5) and for good reason. I honestly don't believe most orher folks would either. However they (********) are now getting work from some new Home builders (probably because they low bid on their contracts)? ** Just a word of advice to consumers ** avoid using them if possible and if they were the A/C contractors in your new house "BUY FROM A DIFFERENT BUILDER".

• Review fromLuz T

  Date: 11/15/2023

  1 star
  They charged me $415.00 to replace a warrantied part. I can understand $200.00 dollars but that is ridiculous. Just to be clear this was during regular business hours. They over charge. The units they use are of poor quality. Multiple issues with lazy employees in the past when they came out during an issue I had under one year of owning the house.

• Review fromPaul T

  Date: 11/08/2023

  5 stars
  Had a complimentary preventative maintenance tuneup yesterday. Pete, the technician, was very thorough during the inspection and very professional. He explained all of my options and also gave me a refresher course on the thermostat.

• Review fromCarlo K

  Date: 06/13/2023

  5 stars
  I'm am beyond impressed with Sunkools customer service and quality of care for there customers!

• Review fromCindy G

  Date: 06/10/2023

  5 stars
  Just had sunkool out to my house because my ac just stopped working. Having 3 kids in the house with no ac, in the summer is brutal in itself. My ac was working in about an hour. The techs were so nice and helpful. Definitely a great honest company. I would recommend them to all my family and friends.

• Review fromEd F

  Date: 05/19/2023

  5 stars
  People usually come to the BB site to complain.which is why you see so many p[oor reviews. Can't make everyone happyt all the time and "stuff" does happen. I'll try to mitigate the complaints a bit. We had 4 quotes for A/C replacement and Sun Kool was not the lowest by a relatively small amount but what convinced me to go with them was the rep who came to my home to prepare the quote (Scott). Of the 3 others who came by (all quoting the identical Carrier equipment right down to the part number) they were just salespeople. One of them was just some kid who literally knew nothing about A/C systems but just knew how to quote a price and the other 2 were basically car salesmen with enough knowledge to make a sale. I guess I am in the minority of home owners here that have a lot of technical knowledge and like to get technical explanations when I spend 7G's on a new A/C system. :-). Anyway system was installed on schedule by a pair of overworked technicians who busted their butts in 90+ temps for 4 hours but now it's nice and "SUN-KOOL" here in our house. Just for full transparency, I have not needed any service from them and hope I never will so I can't write about that. Hopefully **IF** I do it will be as postive an experience as the install (and Scott) provided.

• Review fromDon O

  Date: 04/08/2023

  2 stars
  Sun Kool had installed our HVAC system when the house was built, we found their information in our home warranty book and when the need to have our A/C serviced came up, we contacted them. I have owned several primary properties along with multiple rentals and have never experienced an HVAC company with as excessive pricing policies as Sun Kool. I completely understand that a trip charge ($99) is common, and agree that this makes sense since in many cases work might not need to be done, so this helps offset their expenses. My experience is that if work is done, the trip charge is applied to the total charge. I was surprised to see this was not the case with Sun Kool, not only did I have to pay the $99, but also $145 for labor to install a capacitator (part covered under as under warranty). The work took no more than 20-30 minutes to complete…..this is from when the tech arrived to when he took my card information. Ironically, my daughter in CO is a student and to have her heater serviced, that took over an hour and the total labor was $95.00, with no trip fee. My recommendation is to avoid this overpriced company, read the other reviews (we didn’t) before hiring and go with another company. I contacted them and was told that “yes” trip charges are on top of any work as that is their policy!