Customer ReviewsforSun Kool Air Conditioning, Inc.

I was recently charged $159.30 for a capacitor on a carrier air conditioning unit during an annual inspection. As a retired professor of electrical engineering who has taught motors and controls theory for 37 years and also owned an electrical contracting company, I was very familiar with the component, but not current prices. I thought the price was high when similar capacitors used to sell for $15-20, but I paid it anyway. Afterwards, I found the identical capacitor selling for $17.10 on the internet. Realizing the price was exorbitant, I called a competitor, Munns HVAC, and was told their price was $65, which I thought was reasonable. This included installation, when performing an annual inspection. Believing I was overcharged, possibly by mistake, I called Sunkool and was told this was their price and there would be no adjustment. Interestingly, the same technician serviced my neighbor's unit and he also told her the capacitor needed replaced. Coincidence, possibly; scam, maybe. Although not a lot of money, the implication of such an extreme mark-up on parts forces me to use other contractors.

Sorry to hear you had a bad experience. Since the time of writing your review our Service Manager has already reached out to see what can be done to salvage our relationship.

During a preventive maintenance like you had where the system is working, it is our professional job to diagnose any possible symptoms that might indicate a weak part that could fail and cause the unit to shut down completely leaving you in the heat. In regards to capacitors, they have a certain electrical range they should operate within that is listed right on the part itself. This is a definitive and quantifiable process. On yours and your neighbor's systems our technician tests the capacitor to see if it falls in that proper range. If it doesn't pass then Sun Kool provides you the option of proactively changing the capacitor so the system doesn't fail or you can leave it and gamble on how long it will last.

Sean, the service manager, did contact me and say he wanted to make it right with me and a check would be in the mail. I am waiting on the check which I should receive in the next week.

Today I received a refund of $100 and I consider this an adequate remedy and the case may be closed.

I recently had a large Lanai put on the back of my home by ****************, and of all the sub contractors that were used by far the worse was Sun Kool. First all they did was complain about****, and say what a messed up job they knew it would be. Sun Kool took most of this first day trying to get the materials they need for the second day. The second day all they did was complain because they did not have the materials for the second day. I told them they left early yesterday to get their own materials and they did not bring what they needed again. Finally after a lengthy installed it did work., except they had not brought a few other items to finish.a Sun Kool employee looked me straight in the face and said they would be back tomorrow but never showed again. Finally after a call to T & D and SunKool another crew finally came back to finish...I can't tell you how, many times a Sun Kool employee has looked me straight in the face and promise to be back tomorrow and never show..LIE STRAIGHT TO YOUR FACE! Move forward one year I call for the first maintenance...they tell me the first Maintenance is free..I specifically tell them to bring a filter ...they say it's a charge of over $50 but I tell them to bring it anyway ...the tech shows up on Friday to to the service with no filter...I can tell he does not really want to do the service and ask if I want to reschedule and he will bring a filter...I told him to do the service and bring back the filter...HE LOOKS ME STRAIGHT IN THE FACE AND SAYS HE WIL BE BACK SOMETIME TOMORROW WITH THE FILTER ...AND AGAIN NEVER SHOWS UP
on Wednesday the next week tech return to install the filter and brings the wrong oneHe says they have to order the filter and has no idea when he will be back to install it now almost a week from the origin service date....SUN KOOL employees have no problem looking you straight in the face and lying, and the bad thing is that they know they are doing IT .Equipment finally turned out good but for Sun Kool services SUCK!

Thank you for your feedback, we will go over this review with the whole team to learn from our mistakes

I called on a weekend, the first repair man came out told us it needs a new control board. It was ordered and a second person came to install. He did but then stated we needed more Freon. We didn't have problems with the air prior, it was cold. It was the heat that was not working.Then stated we would have to pay over $300 per pound for more as our Freon was difficult to find . I told him no, I would seek a second opinion. Another company came the next day stated Freon was all over the pipes and wires were still hanging out. I will never use this company again and would recommend people beware especially widowed women. They just wanted to take advantage of the situation. I will report to the BBB.

Very sorry to hear your heat was not working over the weekend and you had a bad experience. Sometimes in our business we have to fix one issue before we can diagnose that there is another issue. No one was trying to take advantage of the situation.

Just to let Sun Kool be aware. Sometimes repair people do take advantage. I had another company come out they didn't say are Freon was difficult to get an they were not charging an outrageous price for it. I have learned my lesson and if I can help someone not make the same mistake, this is why I did this.