ComplaintsforJenkins Collision Center of Ocala
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This was the worst experience I have ever had with any business. My car had some paint damage on the front bumper, so I took it in for an estimate. It also had some chipping on the rear bumper. The service associate ******************* suggested they could install a protective applique on the bumper to avoid further damage. They ordered the applique and I prepaid $85 for it. I took the car in at the end of April and they had it for 4 days. I was told to pick the car up on the 5th day by ******************* and the car was repaired and looked great.when I got to the shop, I paid for the repair while the ****** was bringing my car out to the front. When I saw the car the front was ok but no work had been done to the rear bumper. ******************* was not in that day, so another employee assured me someone would come to my home and finish the job the following week. No one contacted me so I called and was told they were sorry and the work would be done soon. It is now July 2nd and still nothing. After about 20 calls ******************* will not answer or return my calls. I am not sure what the problem is getting this fixed, but if you do use this collision center make sure you see that the work has been completed to your satisfaction before you give them any money.Business response
07/12/2024
We have spoken to ************. We are picking his vehicle up on Thursday July 18th and installing the applique and returning it back to him the same day.
Regards,
Jenkins Collision Center of Ocala
Initial Complaint
06/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 14, 2024 I paid for a repairs on my car. After pickup - I noticed that line item #9 clean RTV off back upper glass was never touched. I was told at pick up this was something they could not do. However, I was still charged 1/2 hour for the labor. The manager was called multiple times the follow week, messages were left, no call was retuned. My expectation is that they retune the money and tax for that line item that was not completed.Business response
07/09/2024
I spoke to *********** and advised Mr. **** I refunded his $35.00 Thanks ***************************Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I thank everyone in your office for the support at the BBB
Sincerely,
*** Amps
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.