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ComplaintsforNextrail of Florida
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
September 5th, 2020 I bought a new trailer from Platinum Trailers (manufactured by Nextrail). This was a covid era trailer and it appears the manufacture has issues sourcing the Axles/hubs and used a different manufacture (Autoflex-knot rather than Dexter ******* was not informed, nor did it matter, that a different supplier was utilized, as the 5 year warranty would still apply on the axle and hubs. On July 29th I had a hub malfunction and destroyed the axle. This should have been covered by the 5 year warranty as was agreed by ************************* at Nextrail. When ***** learned that the axle supplied was not the standard Dexter ***** axle they we no longer going to cover the damage.I was told that *******-***** does not warranty the hub/axles, thus the claim falls on trailer manufacture. This is supported by the platinum website (***************************************************************************) and the Nextrail document that was sent to me by nextrail stating they cover parts that are not covered under a separate warranty by their respective manufactures. I have been trying to work with both Platinum trailers and Nextrail since August 3rd. I have been without the use of my trailer. I have since had it repaired at a cost of $1,600. Below is the outline of events:
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.