ComplaintsforCaliber Car Wash
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 24, 2024, at approximately 1400 hours, I went to the Caliber Car Wash on ***********************. As I was in the car wash tunnel, I her something hit the Drivers side of the car. After exiting the car wash, I notice numerous scratches along the driver's side of my car. One of the attendants came and looked and called the assistant manager on the duty. Eventually ********************* came to my car took photos, got my driver's license and contact information. She stated she would give the info to the manager, and I will hear from her next. At 3:31 on April 24, ******** (Manager) called and left a voice message stating that she needed an estimate for the damage. I went to ***** on 4/25/24, got an estimate and took the info to ******** the manager. She said she would submit the information to the corporate office, and I should hear something soon. I asked her to sign and date my copy stating she received the estimate, and I have not heard from corporate to date. I did send an email to customer care, and ******** responded stating that the matter was still pending. THIS IS UNACCEPTABLE. The car wash damaged my car, it was reviewed by the manager on duty via their cameras and I am still in a wait and see status.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.