1 Customer Reviews
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Review from C. C.
1 star10/30/2023
I had four rooms in my house vinyl flooring installed on August 2022. About a couple of months later noticed some warping or buckling. Called Carpet One. They said it could be some normal settling, Keep getting worst. Called again in middle of July and said the problem is worst. They sent some one overtook pictures and check the warping of the floors. I did not anything back. Called again. Said they were going to have factory person and check it out. No one showed up. Went down to Carpet One in person. They said they would send some one up to check. Some guy came up called Andrew. Looked it over then basicly said that I would have to live with it. Floors are so warped that you could scuff your feet on them and trip. I want my money back. They did not honor the One Year Warrantee. So, I want my money back so I can go someplace else to get my floors corrected. I don't want to deal with these people anymore.
Carpet One Floor & Home Response
11/06/2023
Mr. ****** did purchase flooring from Carpet One Floor & Home which was professionally installed in August of 2022 and completed to his satisfaction, please see attached "completion to satisfaction." Mr. ****** called stating he was having issues with the flooring and on 10/18/23 our operations Manager visited the site to determine what issues were involved and found that Mr. ****** had significant plumbing leaks in his slab thus flooding the floor and home requiring 3 weeks of remediation and the plumbing has since been moved to the attic. The flooring performed as expected and no warrantable issue was found since he does have a possible insurance claim to cover such damage but it would not be warranted by the flooring manufacturer. It's unfortunate when someone does not tale the truth and include all the facts and chooses to make slanderous inaccurate remarks.Customer Response
11/09/2023
Yes, I did have a pluming leak on May 25, 2022. The insurance company hired a restoration company from Orlando, and they dried everything out. The restoration company was here for over 10 days or more drying out everything. We had over 15 fans running and dehumidifiers all over the place. When they got down they told me the floors where ready to have flooring down. The restoration company took moisture test, and everything was OK. But the flooring company should have prepared the concrete properly. They are supposed to be the experts. The concrete should have been primed before installation. The house has been repiped. There is no leaks under the house. I checked with other companies, and they told me that this is what they would have down.
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