At-a-glance
Business Details
- Location of This Business
- 3920 S Pine Ave, Ocala, FL 34480-8840
- BBB File Opened:
- 3/28/2006
- Years in Business:
- 35
- Business Started:
- 1/1/1989
- Business Started Locally:
- 1/1/1989
- Business Incorporated:
- 6/19/2001
- Accredited Since:
- 7/22/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 10:00 AM - 2:00 PM
- Business Management
- Doug R. Easters Jr., President
- Contact Information
Principal
- Doug R. Easters Jr., President
Customer Contact
- Sandra L. Easters, Vice President
- Doug R. Easters Jr., President
- Additional Contact Information
Fax Numbers
- (352) 351-2237Primary Fax
Phone Numbers
- (352) 414-4957Other Phone
Email Addresses
- Primary
- (352) 351-2237
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
VTR
11/12/2021
Ocala Capet & Tile installed old, severely defective, brittle, discontinued Luxury Vinyl Plank Flooring in my two-story 3300 sq ft home. My flooring is literally peeling and cracking underfoot in my 2-story home. My kitchen floor remains torn up to this day, with quarter-round lying lose and Luxury Vinyl Plank Flooring lose and damaged going on 7 months now.
Do not even consider using this vendor for a moment. You will be very sorry. The president of the company personally came out to my residence, bringing samples, and recommended the product he then had installed, saying it would definitely work. His best installers then installed it in 2019.
My contract was signed in November 2018 and the waterproof, life-time guaranteed product started seriously deteriorating both upstairs and down in October 2020, and it is now November 2021.
Ocala Carpet and Tile has made 10 visits to my home for assessment and repairs. During the final repair, this past May installers ended up throwing up their hands and walking away in frustration. They said they "had never seen anything like it." The product was brittle and breaking in their hands. And, they said there was no more product available. The product used to make prior repairs is now also deteriorating as I write this. Luxury Vinyl Planking has a lifetime guarantee. Ocala Carpet and Tile is not honoring it.
The president, to my surprise, later admitted the product he had installed had been stored in his hot warehouse and had been discontinued. He also stated he had not purchased it from the manufacturer and expressed concern that the manufacturer would not cover the cost of the material. He is now refusing to stand behind his work whatsoever. His installers have asked him several times to do the right thing and replace my floor, but he refuses.
As a senior in Marion County, this company has been and is still taking horrible advantage of me. I fear without reporting this event it will most certainly happen to others. I have had many contractors doing work in my home since I purchased it in 2013 and Ocala Carpet and Tile is by far the most corrupt and deceitful.
Do not consider this business in any way to provide a reliable product or stand behind their work.
Va "************
*****************Reddick, Fl 32686
Ocala Carpet and Tile, Inc. Response
11/18/2021
Customer Response
11/24/2021
INSTALL DATES: 1st Floor in March 2019; 2ND Floor in April 2019; Laundry/Breezeway/Half Bath in Sept. 2019 ~ not in 2018
TIMELINE OF A MULTITUDE OF PRODUCT FAILURES AT RANKIN RESIDENCE 2020 ~ ONGOING
~ Oct 14, 2020 Master Bath & Half Bath flooring cracking, splitting, peeling (just over 1-year later). Installers came out.
No pinching found, Installers confirm no installation issues. If flooring pinched, it would have gone through the open floor plan to Master Bedroom & Front Office. Installers confirm they repaired the many defects at no cost and respect for the Homeowner.
~ Nov. 4, 2020 Master Bath Hall and Half Bath repair
~ Nov. 18, 2020 Master Bath Hall and Master Bedroom Installers out to again assess flooring
~ Dec. 28, 2020 Master Bath Hall and Master Bedroom repair
~ Dec. 29, 2020 Master Bath Hall and Master Bedroom repair
~ Feb. 1, 2019 Kitchen assessment and repair
~ Feb. 23, 2021 Kitchen repair again
~ March 18, 2021 Reported Kitchen Flooring again cracking, splitting, peeling from its backing
~ March 23, 2021 Kitchen repair once again
~ April 7, 2021, Kitchen again cracking, splitting, peeling away from backing into Dining Room. I expressed concern to OC&T "we need to find a real solution instead of all these continual patch jobs on a discontinued product."
~ April 8, 2021 Master Toilet Area, Kitchen and Dining Room cracking, splitting, peeling sent pics to president OC&T
~ April 15, 2021 Master Toilet Area and Kitchen assessed; 2nd floor not assessed despite problems
~ May 6, 2021 President Ocala Carpet and Tile, Inc. says "factory rep"??? can be here week of 17th.
~ May 20, 2021 President OC&T. and "factory rep" came to house to assess flooring, inspect torn-up Kitchen. When I asked "factory rep" if he was going to inspect 2nd floor as I now had problems in Drawing Room & Art Room. He said, "no."
After meeting unprofessional-looking "factory rep", I asked OC&T president who the man was? Inc. He admitted "He is the rep that sold us the plank." When asked, "Who will be coming by next, someone from the mill?" President OC&T did not answer.
~ May 21, 2021 After extensive failures/repairs and no more material, I texted the president OC&T and requested flooring be torn out and replaced throughout as it runs throughout the entire house and starting to fail on the 2nd floor which they hadn't even looked at.
~ May 29, 2021 No responses from OC&T since May 20, 2021 after admitting the man inspecting my floor was not a Mill Rep. I sent a text requesting OC&T get an "actual impartial Mill Rep" to come evaluate the floor. I asked to schedule it within 2 weeks.
~ June 3, 2021 (2-wks more silence) Texted OC&T inquiring where we stood with Mill Rep coming? President OC&T texted, "I requested an inspection. You will be dealing directly with the Mill from here."
~June 21, 2021 Man from Lake City, FL inspected floor without OC&T present. He took pics, used moisture meter, level, verified dry 20 mil. moisture barrier under installed waterproof flooring, removing floor grates. Report never submitted to me, or Installers.
It goes against facts when OC&T says "the inspector found that there were no manufacturing-related concerns" with peeling planking, cracks, broken head & side joints throughout inspection areas. OC&T stated "uneven subfloor." No proof was presented to anyone myself or Installers. OC&T; Installers; "inspectors" all went on hands & knees with levels eliminating an "uneven subfloor" on all prior visits (see above dates.) OC&T also had 8' x 15' of existing floor torn out to expose ground under house. Found it both level and dry.
NOTE: Grouted tile flooring without moisture barrier abuts OC&T's failing planking. It has not cracked or split due to subfloor issues.
House sits high and dry on a FL code level berm with a 3' - 4' crawl space, twenty-four 16" x 7" air vents, and two 4'x4' vents. It does not sit on a "sloping lot". Rainwater runs into an enclosed French Drain well away from the berm.
Nov. 12, 2021 ~ President of Ocala Carpet and Tile, Inc. proposed yet a 3rd flooring x 4' vents. It does not in any way sit on a "sloping lot" as president of Ocala Carpet and Tile, inc. inaccurately states as he has done on so many of the other above issues. Rainwater runs into a French Drain around the berm the house sits on approximately ............
Nov. 12, 2021 ~ OC&T proposed 3rd flooring inspection. His best" Installers, I, others were here. OC&T was a "no show."
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.