ComplaintsforElegant Natural Stone Co.
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Complaint Details
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Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Elegant natural stone company Owner ****************** to install and get granite for my kitchen and also a new sink. ****** came out to my house and gave me a quote and made a contract to do the job. So I paid ****** $1948.00 deposit for the granite and sink. He told me he would be back out to the template on July 5th. He came back did the template and I questioned on his reviews he said no need to worry I will get your job done. We made a date for the install which was July 15 to make sure he had time to get my job done. Which July 15th came he did not show just had excuses so I asked him when will he be able to install my granite he said July 20th again no show I asked again when will you be able to get my job done he promise July 23nd or he will refund my deposit back. I called his phone and sent text messages all day July 22nd to confirm my appt for July 23nd no answer. I called July 23nd no answer so i sent a text message saying if the job is not done today refund me no contact has been madeInitial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on 4/29/21 Jeremy ***** received $500 on my Capital One Credit Card and $400 through my Zelle account and another $400 through my Zelle account to his partner Racheal Pernestti a second payment towards my Quartz Stone Countertop on May 11, 2021 ... A contract was signed with an agreement to have them installed. When I called and left messages and texts in Aug. 2021 saying I need my countertops installed and never heard back I finally said after his many excuses to return my money it is Dec 8th, 2021 and I hold ****** liable and want all funds back in the amount of $1300 and court fees paid when the process begins returned to me immediately this company has many complaints of the same situation . Do not use this company he will only keep your money and not return your money. This is a 3rd-degree felony I hereby want 25% of all company asscets for metal abuse.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.