Business ProfileforOcala Golf Cart Supercenter

I called Ocala Golf Cart to explain a problem I was having with my golf cart. They recommended I bring it in and said the diagnostic was free (their website confirmed this). When he called to tell me how much it would be to fix it (2/13/24) it was over $1200 and more than I could spend at the time, so I told him I would need to pick it up and hold off on repairs for now. He then sent me an invoice for over $300 for the diagnostic that he had already told me was free. I called immediately because I was not about to pay this when he had already told me it was free (he never said it was only free with paid service and I also never signed anything saying that). When speaking to him on the phone, I could tell he was angry with me but when I brought up that he said it was free and it also states it on the website he said, well I guess we have to honor it then. When I went to pick up the golf cart, nobody would look me in the eyes or say a word. They helped me load up my golf cart and that was that, or so I thought. I get a call today, 2.5 months later saying I have an outstanding invoice and threatening to send me to collections. The lady in the billing department was extremely rude, she transferred me to the shop. I asked for a manager and was told that a manager would call me back. They need to clear this invoice.