ComplaintsforLost N Found Things Inc.( Home Service Providers)

• Initial Complaint

  03/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  They arrived 4 hours late to our appointment, after warning us right before the appointment time that they would be "a few minutes" late. They then left before completing the job. This was after already rescheduling. Then they rescheduled the return trip as well. Then they insisted we pay a second trip fee which we had to do to get them to leave. When I asked them to refund the second trip fee because it was their fault they had to come out a second time, they threatened to have my husband arrested for theft of services. As a side note, there is one man that does the labor, but his wife and dog just sat in our house the whole time which was very unprofessional and uncomfortable.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/03/15) */ Hello Mr. * I will start out by saying you left out several vital pieces to your statement, we have had this conversation numerous times and it got to the point where I have asked you to please stop harassing me. but if you insist on making this public, I will tell my side. First, I want to say I am the business owner and the first person your husband spoke to on the first phone call that I made to you when Handy put you on our schedule. Your husband expressed that we were the second pro handy gave you on that call and that your previous pro canceled, and you didn't even realize it was going to be someone else. Handy put you on our schedule 1 hour after another job we had that morning in Hernando that to start with ran over the time we expected. We live in Ocala, and you are 3 and a half hours away from us, in which you well know. So, to start even if we completed the first job on time, we still would not have made it to you on time. But that is beside the point. I contacted your husband and let him know I believed the job was going to last longer and that we were not going to make it as it was 4:30 in the afternoon already. The day we made it out there we got lost and had to call you for directions as g.p.s. didn't take us to the right place. When we got there yes late, I apologize for that, my husband got right to work, I had a test to complete for college and I asked if you minded if I did that as I am in college on top of running a business. I also expressed that I had my service dog (a chihuahua) and asked if you were ok with that as I have PTSD and you said OK. I go to jobs with my husband as the business owner to do the paperwork and to be there in case he needs help at any point as he is an electrician and there are times when he needs help, and he can't ask the customer for help that would not be right. If I at any point made you uncomfortable again as I expressed in the past conversations apologize. As my husband was working, I went to the car to complete my schoolwork since I see he didn't need me. My dog and I sat in our car that had no A/C. until my husband came out at 6:30pm and we got there at 4:15pm and expressed how tired he was and was concerned about the drive back as he is the only one with a driver's license, I told him get what you can done, and I will talk to the customer, he agreed and got back to work. I went and talked to your husband in which during that conversation was very abrupt and disrespectful when I expressed my husband's concern. He pretty much said that either we got the job done right then or he was going to put a bad review everywhere and make us look bad, and then he would not hire us for the remaining jobs you had. Even though he was very mean and inconsiderate of our long 3 and a half hour drive I just said Yes sir I will tell my husband we have to complete the job. We remained, until such time as your husband saw how exhausted my husband was and your husband expressed, he did not want us wrecking on the way home because of him falling asleep behind the wheel. I expressed at that time when he signed the receipt for what was paid that we have a travel charge because of it being 3 and a half hours away and a service charge on every visit to the home (that part I expressed on the phone call the first time I spoke to him. both times he said OK. As he was expressing at the same time how unhappy he was that we had to reschedule the first time and that we were late when we got there. We also had another job to make it to in which by the time we got back to town it was too late to do So we had to reschedule them as well. On all my invoices my policy plainly expresses all sales are final and there is no refund as all payments are for services rendered. The second trip out there we got there at 9:30am sharp and did not leave until the job was finished all 4 fans were hung and all 5 smart switches were installed to your specifications. We Charged you a total of $587. for all that work and all we asked for that low price was that you covered the travel charge we charge all customers that are over 50 miles from us and the service fees. I don't think that is too much to ask as the second day we were there 7 hours and left there at around 4:45pm. yet even though your husband knew about the charges when my husband took the invoice in to him to pay the $110. travel and service charge, your husband said he was not going to pay it. so, I had to go in and talk to him. I went in and asked him if there was anything wrong with the ceiling fans or switches and if there was anything farther, he required of us, he expressed no everything was done correctly, and he did not want us doing any more work. I asked him nicely to please pay his remaining balance as he knew he was going to have it, and we completed the job as expected. He argued that he shouldn't have to pay it because he didn't think we deserved it since we were late the first time there and that was after rescheduling. I expressed to him that sir no other electric company would do that much work rewiring the switches and installing them and the fans for that cheep of a price and reminded him that he previously agreed to the charges verbally. I told him to go ahead and call another electric company and ask them what they would charge for that much work and that many hours: 3 hours the first time and 7 hours the second time and 3-and-a-half-hour drive to and from. At this point your husband began screaming at the top of his lungs that he was going to ruin my company because he should not have to pay his bill, that we didn't deserve it because we were late and had to come back. I in the midst of his anger and screaming remained calm and expressed politely that ok sir if you insist on not paying your due amount on your bill, I will be forced to take legal action I don't want to but he agreed previously to the charges and was fully aware of the remaining balance prior to us getting there. Your husband got very aggressive and loud with me during a time my husband was outside and it was just him and I in the home trying to intimidate me in to cowering and saying it is ok you don't have to pay your bill, but he did not intimidate me as I am not a weak female. yes I have PTSD and did not sleep well that night because of the incident but I am not going to let a man even though he is 3 times my size cow me into letting him off a bill he owed. I apologize for that sir, but it is a bill he knew full well that was due on completion of the job. He expressed that "because he had to pay that remaining balance , he was going to ruin me and tell all of the internet everything" yet sir as I expressed in response to the Facebook complaints and google complaints that your husband is not telling the full truth and is spreading exaggerations and falsehoods on my company and I don't think that is fair. I asked you and your husband to please stop harassing me as you are searching me and telling half truths and your husband is telling exaggerations and leaving out his part of the whole ordeal the aggressive behavior trying to intimidate a female alone and the threats, and expressed I would file harassment charges if you two did not please stop and leave me and my husband alone. I am not sure how to resolve this to where you stop harassing me. I am a business owner that happens to also be a female and if that offends your husband as he expressed to my husband the first day he talked down to me and disrespected me. Then I apologize don't know how I can change my gender but I have tried to resolve this matter with the two of you in several public apologies for the rescheduling and the late show. As for a refund sir that is not possible as our services are not free and you were paying for services rendered. I expressly apologize you are not happy with our services. although you loved the results of my husbands work. Yet if you knew my presence was going to make you and your husband uncomfortable, then I must ask why did you not cancel when I first called to arrange an appointment, and request a different pro? I am just wondering. Can you tell me what I did to make you uncomfortable? This way I can make sure and not cause any one else discomfort. I try to make my customers happy and I try to help out as much as I can I try to keep our prices low to help our customers out and I try to accommodate my customers in any way I can, I wish I could just give the services free but that is not possible as we are a for profit corporation not a charity. But even being so, I still try to give back to my community as much as I can by making sure our prices are the cheapest around with out hurting my business or causing us to have to shut down again as we are just getting back on our feet after being forced by the pandemic to shut our doors. we just started getting business again in December and if you look at our ratings beyond yours you will see all our customers have been left happy except yo Consumer Response /* (3000, 7, 2022/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is a lot to unpack here, so let's see what I can fit into my reply You're schedule is your responsibility, as is what service area you accept jobs for. It is not my fault that you live over 3 hours away, and it is despicable of you to punish us with an extra trip fee when it is your fault you had a bad schedule, not ours. We were not told beforehand that you and your service dog would be there just working on college work. There are coffee shops for you to sit in for things like that It put me in an incredibly awkward and uncomfortable position when you said you had a dog with you. I did not want to let you in, but needed the work done badly, so I did. We are not harassing you. We are not even making personal attacks against you. We are reviewing your company and trying to get our money back When you left the job unfinished, you did not say you were concerned about your husband, you said you had a different job that was more important because they have an autistic child. You were told that we did not want you to come back out and to refund the money for the labor you had finished. You refused, forcing us to work with you again, and forcing yourself to make the trip again We are not lying or leaving out information we feel is important. But as you seem to think we are, I will add more information: After you and my husband yelled at each other, you texted him apologizing that he felt the way he did. That is a manipulative thing to do and you refused to take responsibility for the things that were your company's fault You asked me if I was any good at fixing computers because your laptop wasn't working. I was not and am not a friend, I was a customer, and asking a customer for help with something completely unrelated to the work you are there for is unprofessional. The first time you were here, the light switch that was installed was installed into the wrong spot. We were told not to worry because you would fix it, but did not fix it until the next time you were out here. You know, the time that we told you to refund us instead of coming out but you refused and forced us to continue working with you I would like to reiterate that the main issue is the second trip fee you made us pay. It is entirely your company's responsibility to manage your own schedule and we not only gave you the opportunity to not make the second trip, but requested that you not and refund us for the work that wasn't done.

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