Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jenkins Auto Group has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJenkins Auto Group

    Holding Company
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/9/2010

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jenkins Auto Group has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2025 SW College Rd, Ocala, FL 34471-1663
      BBB File Opened:
      5/6/2022
      Years in Business:
      20
      Business Started:
      6/1/2004
      Business Started Locally:
      6/1/2004
      Business Incorporated:
      6/1/2004
      Accredited Since:
      3/9/2010
      Type of Entity:
      Corporation
      Alternate Business Name
      • DRJ Investments, Inc.
      • Jenkins Hyundai Of Jacksonville
      • Jenkins Kia Of Gainesville
      Business Management
      • Maria Patino, Customer & Community Relations Director
      Contact Information

      Principal

      • Maria Patino, Customer & Community Relations Director

      Customer Contact

      • Maria Patino, Customer & Community Relations Director

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/31/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I made an appointment with Jenkins Chevrolet in March; it took them 2 months to finally get my 2010 Equinox Vehicle in the shop. My dash indicated that ABS lights, and engine lights were on and also when the key was left in the ignition it would start on its own. I took my vehicle in on May 17th my appointment date. The cost of the repair was quoted at approximately $1600. It took 2 weeks after making an appointment to find out what the problem was. **** the service manager never returned calls made several attempts when asked about the status of my vehicle. Finally on May 28th after **** informed us again it would be more money and the part had to be reordered. I finally spoke to ****** and told her that I am picking up my vehicle after they had it for 10 days with no rental car. Charged me for diagnostic for $200 which should have been refunded after all the issues and mistakes that made. I picked up my vehicle and paid for the diagnostic and went to the place where I bought the car. They are charging me half the price that Jenkins quoted me. I am very disappointed at the lack of communication and how unprofessional they were when my husband when he was trying to explain to **** the issues we were having. I will never go back to Jenkins Chevrolet with the lack of experience with my vehicle.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Geoff W

      1 star

      06/24/2024

      Takes several visits for them to fix problems. Sit waiting for several hours with nothing being done. Even for an Oil Change takes several hours. When Call Hyundai ***, they say , I should be contacted in 2 business days. takes them over a week. When they finally return the call they talk down to you, with a I do not care attitude. When I pointed out the general manager he wanted me to do him a favor. A one star review is more than what they deserve at this point. I even brought dash cam footage of the problem and they still could not figure it out. One of the times I brought my vehicle in and left it for several days the dash cam Micro SD card was re-formated. I have been patient for over 2yrs. done being patient.

      Local BBB

      BBB Serving Central Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.