Customer ReviewsforJenkins Auto Group

Husband and I purchased a new ***** XC60 in May 2024. We also purchased a Platinum Extended Warranty.The Jenkins ***** Subaru of ***** communications has a lot to be desired.The car we purchased came from ***** - it arrived the Monday not prepped as a new car should be (dirt collected in windshield that if the wipers were activated would scratch the windshield). In addition there was a tear in the leather seat as well as overspray leaving white specs on the exterior of the car. We were told to come back the following Monday. We arrived and waited close to an hour to find out the part should have been ordered (seat) and we would need to leave the car for the overspray. We came back the following Monday as requested. Seat repaired, but the overspray was still apparent. ***** came out and noticed it saying service would call. That never happened. We ended up spending over an hour detailing the car that should have been done by Jenkins as stated by your service mgr. Now, I have tried unsuccessfully, to reach the finance department to request a detail of our extended warranty. Sent email and left message. No one in that department allows for VM. This particular dealership seems to lack customer communication and follow up. We purchased along the same time at ****** and they have been exemplary. I see why there is a one star rating.

Takes several visits for them to fix problems. Sit waiting for several hours with nothing being done. Even for an Oil Change takes several hours. When Call Hyundai ***, they say , I should be contacted in 2 business days. takes them over a week. When they finally return the call they talk down to you, with a I do not care attitude. When I pointed out the general manager he wanted me to do him a favor. A one star review is more than what they deserve at this point. I even brought dash cam footage of the problem and they still could not figure it out. One of the times I brought my vehicle in and left it for several days the dash cam Micro SD card was re-formated. I have been patient for over 2yrs. done being patient.

Long story and history with this Dealership. So far I'm dealing with 2 CarFax Fraud issues with ********************** both on the same car A 2018 Z07. First they Remitted telling me when I asked for the Information that there was 2 accidents on the car telling me there was only 1 on the door which I thought was just a paint chip repair. To later find out it was in a Front end accident as they scurried my trades away to auction. Thought I bought the car under ************* ***** but turns out it was **********************. Tried to salvage the badly damaged supercar being I was stuck with it and purchased the parts through GM sent to ********************** unfortunately. They used the parts bought as indicated by GM corporation in a previous BBB to put a 3rd unknown Stike against the cars history. Traded it in at their **** in ************* for a Falsely advertised Truck which I has a butchered lift installed by this dealer. Thought by buying a new vehicle I would have avoided the problems of guessing if I was being lied too. But where there's a will there is a way with Don ********************** whom I've talked to and his so called Lawyer ****. They stole value off the trade with a false Carfax report on a car that I was fixing to recoup value. P.S.A don't buy parts here if they have your VIN and don't like what you say about them. They damaged the new truck by **** jobbing the brake lines left crucial parts off for the suspension put shocks in upside-down had the speedometer 10 percent off making it go faster than known just to name a few. Generally making it a deathtrap for everyone on the road. It was laid up for over 2 months for parts and repairs out of my own pocket costing 10s of thousands. They cut off communication like petulant children when I didn't except Don ********************** offer which wouldn't cover half of what is now owed on repairs plus the suffering they put this Disabled Veterans family through. They marked the Truck up 20 grand for his ********************** Appearance Package. Do yourself a Favor Go someplace else.

I went online at ****************************************** group) and looked at the window sticker of a car I was interested in. I also did a trade in value of my car. my trade in was ******, I was contacted by the internet manager who set up an appointment with a salesman.I went to the dealership and noticed all their cars have dealer add ons costing about $4500, This was not reflected on the window sticker online. I was also told my trade would be $20,000.This dealer is using deceptive business practices to lure the buyer in.

I purchased a 2023 Corvette a few months back and they did a" bait and switch" . They told me the car was one of their "certified" vehicles and ergo came with a 48 month warranty. Big sign in the window. When I closed at finance after some bargaining the 48 months were gone. Stupid me agreed to the deal. This was a car I waited three years to find. I added several extended things; service package, tire warranty and extended to 60 months. I was told I had 60 days to recant. At the end of August I backed off on the tire package as well as the service "deal" ( a total rip off) . Still waiting for my refund!!! I AM STILL WAITING FOR MY REFUND! It's mid-October. I filed in the allotted time. Tried the service department, and they don't have a clue. I had two issues with the new Vette which they could have resolved by phone, but I wasted a day by bringing the car in. They have NO service van to pick up and drop you off. I will not be bringing the car there for service. I understand that even the local Corvette club will not do business with them.

buy 2019 chevy silverado on 4/15/23 had 9.000 mile on it transmission problems from day one and still not fix ** not help jenkins chevy of venice 50..000 for a truck this is what up get from dealship ...the bad part im a business owner of automotive shop ...the next step is florida attorney general

As an ASE instructor, ASE master mechanic (gas and diesel), ASE gas and diesel machinist, AC Delco, Ford, Chrysler Certified. Automotive sales and repair have always been a sleezy business. Don Jenkins and the Jenkins Auto Group take sleezy to a al new level. The Shirley, Shirley, Sherly commercials are proof. If you see it on TV, it must be **. Relaxium Sleep, Balance of Nature, etc.