![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTri-County Services, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
January 6, 2022, Paid $574.00 for pest control inside and out and lawn service. Lawn service had said they would be coming back frequently due to condition of the lawn, but they do not show. Called pest control and left messages for return call, as well as speaking with them. After three weeks no one had shown or called. Called then and stated, as we had cockroaches and no one had called back that I was done. I would be hiring a different provider, and asked that they refund the remaining 6 months of the contract. No response, then they showed up without notice. Told me they couldn't call because they had forgotten my name. Told me they couldn't have come because two of their trucks had, "blown up". I restated, I was done, and again in person, said just refund the balance on the contract of $287.00 and we both could move on. He instead argued that he was not refunding anything, that I should be more understanding of their problems, and because he knew we were from Maine insisted on yelling that I was nothing but a "damned Yankee." I want nothing more to do with such an unreliable company who feels it is acceptable to yell insults at their customers. If this complaint does not resolve this, then my next step is small claims court. Again, I want to restate, they are to have NO contact with me or come onto our property.Business response
07/25/2022
Business Response /* (1000, 8, 2022/07/20) */ Please see attached* Consumer Response /* (3000, 10, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The amount of refund should be $287.00, for the remaining 6 months of the contract. If that is what they refund, then we are good. If they are trying to refund less than what is due, then no. Consumer Response /* (2000, 13, 2022/07/21) */ Received refund for the amount requested, 7/21/2022, from Tri County, Check No. ***** $287.00 Thank you. Please correct complaint as satisfied with the resolution. Thank you for your assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.