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          Find a Location

          Essex Mortgage has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEssex Mortgage

            Mortgage Lenders
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1417 N Magnolia Ave

            Ocala, FL 34475

            Visit Website
            Email this Business
            (888) 892-0881

            Customer Reviews

            3.57/5

            Average of 106 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            We are a residential mortgage lender and servicer. 

            Products & Services

            Residential mortgage loans

            Business Details

            This is a multi-location business.

            Find a Location

            Essex Mortgage has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1417 N Magnolia Ave, Ocala, FL 34475
              Email this Business
              BBB File Opened:
              3/11/2024
              Years in Business:
              38
              Business Started:
              3/24/1986
              Business Incorporated:
              3/24/1986
              Licensing Information:
              • For a complete list of licenses, please visit www.essexmortgage.com/licensing. 
              Type of Entity:
              Corporation
              Alternate Business Name
              • Data Mortgage, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Contact Information

              Principal

              • Kelcey Davidson, Chief Compliance Officer

              Customer Contact

              • Kelcey Davidson, Chief Compliance Officer
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/16/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              We have contacted (emailed ) Essex Mortgage several times to fix our credit, as they have reported our Chenoa Loan/Mortgage Loan has been 30/60 days late from January 2024 thru May 2024. I have sent them screenshots 3 times of my bank statements showing that the payments went through on time and they still have not fixed our negative credit. Essex Mortgage does not seem to care and today my husband, **** *******, and I received an email from Credit Karma that our credit score dropped ***** points because Essex Mortgage reported our payments Incorrectly Again. Can you please help us fix this as Essex Mortgage has not been helpful and has been incorrect this entire time??
              Read More
              Read 80 More Complaints

              Customer Reviews

              106 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shimira G

              09/30/2024

              Essex Mortgage has reported 30 day past due for July 2024. My payment was not past 30 days. I have made several attempts with Essex to have this corrected, no success. I have gone through Transunion and Equifax several times to have this corrected, no success. They sent back that it is accurate and it is not accurate. My payment was made on time. I have proof, as well as my online account showing what I am disputing. I need help.

              Essex Mortgage Response

              10/02/2024

              Thank you for bringing this to our attention. We have requested that a member of our team investigate and respond to your concerns. We appreciate the opportunity to assist you.
              Read 105 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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