Business ProfileforTwo Men and a Truck/Ocala

Date of transaction: 4/24/24 | Amount paid: $330.00 | Refund requested: $100.00 | Contacted business about this: Yes, via email on 4/30/24 | Did business resolve issue: No | Order number: ***** | Details of complaint: On April 24, 2024, I contacted Two Men and a Truck in *****, **, to move 2 furniture items and a few boxes from my ********, ** home to a nearby (8.2 miles away) storage facility. They arrived shortly after, providing an estimate of $184 for an hour of service, plus mileage. I verbally declined additional insurance, but the movers, *************************** and ***************************, mistakenly (or misleadingly) checked the option for $100 insurance on the digital contract. In a rush and trusting their expertise, I signed the agreement without noticing the added cost on their businesses smaller iPad screen.After completing the move to the storage facility, ****** showed a page on his iPad that showed $230. However, during the checkout process, he presented an additional signature page showing $330 total. When we questioned this, ****** claiming the additional $100 was just a valuation of the moved items, and assuring me the final cost was $230. To my dismay, I received a statement for $330.Upon contacting ************************ of Two Men and a Truck Ocala to resolve this error, he refused to remove the charge, citing the ************** Agreement. Given the rushed timeframe, I could not review the agreement in detail prior to the move, and ******, ****************** estimator and mover, did not explain the business policies thoroughly during the estimation process.I am requesting a billing adjustment and refund of $100.00 for this mistaken charge.