Customer ReviewsforDeLuca Toyota

We will never trust or believe anything this company or employees tell us ever again. No communication at all. Have called 9 times and they will not answer our calls but operator said will call back before 5pm. I called and talked to sales manager ******************* today at 11:15 am and he said he would call back in 1 hour. It is now 1:25 pm and no call. 4/15/24 talked to ***** and the warranty and gap insurance was canceled and we to receive $500 back. ***** sent all the info to finance manager. We called him and he told us he would expedite it because it usually takes 6-8 weeks to get refund check which will come to them.We call each week or 2 to check on it and no return calls. 7/9/2024 at 4:46 pm again called no answer. The exact amount of refund is $491.45 All this started 5/15/2024 I has been well over 6-8 weeks. I want all my money immediately and extra $100 for all the dishonesty, lies and my time with them. I am looking into other options to take against this company for everything they have put us through. I give them less than a 1 in review. They deserve a double 0

In 12/22 I bought a car from Deluca Toyota. I thought I had a good experience until I learned otherwise. Before heading to finance, the sales manager ********************* asked me "What can we do for you to take this home" The price of the vehicle was $42,979. I told him to sell it to me for $42,000, he hesitated but then agreed. I look at my buyers order and it was still the original price.The Finance Manager, *********************, was going through the paperwork process and told me in order to get a lower interest rate with the bank, I needed to get the extended warranty. This is called tied selling and is illegal from what I understand. He sold me $2000 worth of extra product that I was taxed and paid interest on so he could make a commission. After I expressed my frustration on ****** reviews, a gentleman named *************************, an apparent Liaison for Toyota reached out trying to resolve the situation. Against my better judgment, I called and thought they would do right and try to find an amicable resolution. I was on the phone for an hour and this man said "What can we do to make this right?" I knew anything I said wouldn't happen. I threw some things out there and he said he would take it to his hire *** and get back to me in a day or 2. The worst part of it is, he never got back to me, it's been 2 weeks and not a word. He didn't even call to say, Hey look, unfortunately there is nothing I can do. I would've respected him just for doing that. I've emailed him twice and have heard absolutely nothing. I'll say, I didn't do my due diligence in research and reading everything I signed, as it was an overwhelmingly amount of information. But to take advantage of me (30 F), to make a buck is disgusting. The way this situation was handled is grossly wrong. Do not do business with these shady individuals. Be forewarned. *Deluca Toyota, DON'T RESPOND TO THIS REVIEW just to save face. What I will do my due diligence on, is making sure anyone I know, will not give you any business.