Customer ReviewsforJenkins Hyundai Of Ocala

Bait and switch, at 6 PM one evening recently I talked to salesman ****, he said the blue exterior 2024 Hyundai Ioniq 5 was still available, so I made a 9:30 AM appointment for the next day to test drive it. When I arrived he said the car was sold the night before and he wanted to get me a similar car that wasn't even on the dealer lot but it would take a couple of days and he was pushing me to write up a contract on a car sight unseen. He also didn't even remember my name when I arrived and he argued about interior colors on the car. He said no thank you and walked out.

Were sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesnt happen again, please contact *******************, Customer Relations Manager, *******************.

My 78 year old wife bought a 2021 Genesis *** worth according to ***** $46,500.00 dollars and paid $58,856.13 dollars including sales tax. ******************** would not finance her so she was financed with Campus *** at 6.9% in *************** when she told the finance department at Jenkins she wanted to finance at ******* in ***************** where she lives. She refinanced with Loyalty and it cost her $350.00 finance charges with Campus ***. She let her 78 year old heart overrule her 78 year old mind because she liked the car so much. She trusted sales and finance to the bitter end. Surely she can get overpriced money back from Jenkins but they won't answer or return phone calls. She has sought legal advice but can't find one that caters to seniors. Can BBB help in any way? This review won't hurt Jenkins because their reviews are so poor already. Thanks ****** ***************** husband of *************************** ************************ Fla *****

A Sales Manager will be reaching out to discuss any questions that you may have with purchasing this vehicle. 

****************** doesn't perform work that they say they do. I have been bringing my 2022 Hyundai Palisade there since new for its regular oil change and tire rotation. after approx.25,000 miles they are telling me i need a front end alinement as my tires had uneven ware. i told them i would wait and maybe next visit. before my next visit I marked the tires. Brought the car in for service. Oil change and tire rotation. Again they said I need an alinement. After leaving I checked my tires, they had not been rotated. I called the dealership to speak to the service mgr. no luck tried twice, I was told they would have him call me. No call. I now take my car to a to another dealership and will no longer use Jenkins. I will not purchase anything from any Jenkins dealership as they can not be trusted.

Were sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesnt happen again, please contact *******************, Customer Relations Manager, *******************.

Our 2021 Kona experienced engine failure July 2023. We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loaner vehicle dispute our “client service representative” Courtney ******* stating the work would typically take a month to complete. Communication was limited if not nonexistent regarding the process or progress of the repair. We were notified the vehicle would be complete the week of August 28th. After numerous calls, voicemails, messages sent, and spending three hours on hold to be hung up on to restart the process Courtney ******* stated “the car would need a new battery costing $300”. Saturday Courtney stated the car would be complete Tuesday September 5th if they could find where the newly replaced engine was leaking coolant. Today we made the hour and 45 minute drive to the dealer after Courtney confirmed they fixed the leaking coolant issue, test drove the vehicle, and it received their seal of approval for us to retake possession. We drove less than 10 miles from their location before the “ENGINE FAILURE” alarms started. Naturally the vehicle was turned around to be returned to the dealer. It is now sitting leaking the remainder of coolant across their service station. Due to the displeasure of dealing your your dealership/repair center and their disgustingly poor customer service and sheer inability to do their jobs effectively I will contacting the better business bureau, However if i see a response by the end of today with the answer I deserve as one of your customers I will give you 10 days to rectify your disservice to me and my family, If not then i will write them and send them all our correspondence with dates of many duplicate repairs with a full written report of this absolutely disgusting experience with your company.

We have spoken on the phone and the car is completed. Tech will be available to test drive with the customer at 6 today when you come to get the vehicle. I am sorry this happened and I hope that we were able to turn that around for you. If you need anything in the future please don't hesitate to reach out to me!

My daughter is a full-time student and works part-time. She purchased a 2018 Hyundai Sonata, 1/2020, paid the vehicle completely off, in 2021. The vehicle first initial breakdown was 10/2021 and has broken down 3 times during the year of 2022. Each time the vehicle has to be towed, each time she is inconvenienced with finding a ride to and from work, due to her vehicle being inoperable. The whole purpose of the vehicle purchase was for her to be able to get back and forth to work and school, and anything else she may need to do. You can't expect for a college student working part-time to have the ability to continue to pay for tows, continue to breakdown. Each time the vehicle has broken down, it smells of burning wires, smoke comes from under the hood, and it will not start. The vehicle has been sent each time to Jenkins Hyundai of Ocala FL, each time we are told the vehicle is fixed, but then it breaks down again. The starter has been replaced, 2-3 times, ABS Sensor replaced, Axle replaced, all under the bumper-to-bumper warranty. Yet we are here again with the same issue for the 4th time. Also, when we pick up the vehicle after it has been serviced, it has grease marks, over the steering wheel, middle console, and trash in the floorboard of the car. I'm not sure why the interior of the car is not taken into consideration when mechanics get in and out of the vehicles, especially with a light interior. This is all unacceptable and needs to be addressed. At this point, I'm requesting Hyundia buy back this horrible vehicle. Not to mention, each time she breaks down, she never has been offered a rental, or each time they don't have any available. This has been a complete nightmare. I truly don't understand why the issue can't be resolved, 4 times the vehicle has broken down!!!

Good morning,


I am concerned with what is going on with your vehicle. Please contact me here at the dealership at your earliest convenience. 352-620-2264 X 3482. My name is Adam, I'm the Customer Relations Manager here at Jenkins Hyundai of Ocala. I would like to try and help you to the best of my ability, I would also like to get the vehicle cleaned for you. Please call me and we will discuss this matter further. Thank you very much!

If I could give this place a big fat 0 I would! My dad has done business with this dealership for years. Last July, my dad brought in his 2019 Hyundai Sonata for an oil change. It only had 4000 miles on it and while he was waiting, a salesperson talked him into buying a new 2021 Hyundai Sonata. My dad is 89 years old and did not need a new car! On top of it, they talked him into all these extra things which they added to the financing. My dad is now in a memory care facility so I went back to the dealer to see if they would buy the car back. Their business manager is a jerk. He offered me $9000 less than dad owes on the car. The car only has 4900 miles on it. I feel they seriously took advantage of an elderly person as he didn't even remember buying a new car. The new car looked almost exactly like his old car...same make and model and color. ( Sad to say, he was already showing signs of Alzheimer's at the time of the sale.). Of course the business manager didn't want to hear any of that. Very unethical dealership.

Our General Manager has tried to reach out to further explain why it is not feasible to conduct the deal proposed without success. A public request for contact was also unsuccessful.

That's not true. I have not received a call or a message from the dealership.

Your original review was left on a public forum with no phone numbers to contact you. The GM received a request from someone asking him to contact the sister (no name) & left a number that when called no one answers. I left my name & number on the public forum & no one has contacted me.

Is it normal to take 3 hours for a routine 15,000 service of my 2022 Hyundai Palisade with an appointment? I had a 9:30 AM appointment on Saturday 6/18, arrived and checked in at 9:15 AM. Service requested was an oil change, tire rotation and repair the windshield runner on the passenger side. At approximately 11:15 AM, Amber advised I needed a new cabin filter at a cost if $69.99, which I approved. The final total came to $79.95. My car was finally delivered and I checked out at 12:31 PM. During my time sitting in the Service Area I noticed on the TV screens that announced your service offerings, a cabin filter was advertised for $59.99. No mention of waste and disposal fees were displayed or mentioned in my observations, interactions and verbal approval. In a follow up conversation on Monday, June 20, I was told I actually paid $45.99 for the cabin filter. I indicated when you add the $24.00 labor installation fee, it comes to $69.99. Jenkins claims the $59.99 cabin filter is advertised exclusive of the labor, which I find ridiculous. We agreed to disagree on this part of the charge. With regards to the 3+ hours for service, they apologized for the delay but clarified they are short staffed and it is somewhat out of their control. I suggested they take fewer appointments to match service with staff and Jenkins indicated that was not possible,

We are experiencing longer than usual wait times for service & every customer is advised of this. We are diligently trying to accommodate all customers in a timely manner & know that customers don't want to wait weeks for an appointment. All prices listed for all services do not include labor charges. Cabin filter replacement is optional.