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ComplaintsforLange Eye Care & Associates, P. A.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased glasses and an eye exam via my insurance (VSP). I was given a choice directly from the doctor, to try progressive lenses. Under her directions, if those did not work, they could remake single vision. Step 1. January 7th, 2022 Progressive lenses were made, incorrectly. The prescription was wrong, and the lenses were defective, therefore new lenses were to be made. Step 2. February 7th, 2022 I paid 175.00 for the new lenses as they were to be upgraded to a wider range of view. (I should have been offered this in the first place) Step 3. February 18th, 2022 That prescription was incorrect as well, so they finally remade single vision lenses which are covered by my insurance. Step 4. February 25th, 2022 I received the single vision lenses, and they are still incorrect, but I will not have them fixed as this office cannot seem to get it corrected and its always wrong. Finally. I paid 175.00 for upgraded lenses that are incorrect. The single vision lenses that I have received, are covered through my insurance (VSP), which was already paid. Conclusion, I was charged 175.00 for a product I did not receive. That amount should be refunded to me.Business response
05/18/2022
Business Response /* (1000, 7, 2022/05/10) */ Contact Name and Title: Sheila M****** Dir. of Op Contact Phone: 352-753-4014 Contact Email: [email protected] Dear Patient, Thank you for bringing this issue to our attention. We apologize you had a bad experience in our office. We strive for 100% patient satisfaction, and we are sorry we did not meet that. We attempted to contact you on May 3, 2022, and May 10, 2022. On May 3, 2022, we left a voice mail asking you to call the office so we could apologize and inform you that your credit card would be refunded. We refunded your credit card on May 6, 2022. We emailed you a receipt for the refund. On May 10, 2022 we attempted to call you again to apologize and to let you know your credit card had been refunded. We left another voice mail. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Consumer Response /* (2000, 9, 2022/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response and the refund. I will ask the BBB to close this case as resolved. Thank you for your time and attention in this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.