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ComplaintsforTrue Value Hardware
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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a Black & Decker chainsaw from this store back in March. They had to take the display model off the shelf, as they did not have in stock. Since then, my arthritis condition, and spinal stenosis, made it to where I can't use the equipment. I never took it out of the box, or assembled it. I tried to solicit a neighbor to help, with yard work, but he used his own tools. I have no use for it. They had the transaction in the computer. I didn't bring in the receipt, since it was over 30 days, anyway. Nissa the assistant manager berated me, and told me they could only issue a store credit. I've bought hundreds of dollars in merchandise from them in the past. She deducted 25% for a "reshelving fee" which is ludicrous, since it was on the shelf to begin with. She said if the manager (Michael) were here, he wouldn't even do it. The next time I went into the store for the $20 credit, I was told by a cashier, that I was a "trouble maker". I will never shop at this store again.Business response
12/01/2021
Business Response /* (1000, 10, 2021/10/29) */ A refund for the balance of the store credit will be issued. It may take up to 7 business days to be processed. Consumer Response /* (3000, 12, 2021/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) 11.8.21 I am having phone problems; I don't know if I've received a call from True Value regarding the credit. I have not received anything in the mail. Consumer Response /* (2000, 16, 2021/11/23) */ Alicia ******** <*****************@gmail.com> Sat, Nov 20, 3:51 PM (3 days ago) to me I HAVE RECEIVED MY CREDIT BY MAIL; THANK YOU FOR YOUR ASSISTANCE!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.