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ComplaintsforMiller and Sons Plumbing Incorporated
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called Miller & Sons Plumbing in Ocala to get an estimate to fix my hot water heater. However, I wasn't able to be at home and a friend was there. The young man replaced a water heater element and water heater thermostat, charged me $278.00 and left me with a inoperable water heater and a $278.00 bill.Initial Complaint
11/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hi, my mom hired Miller and Sons Plumbing to come out and fix a leak in the pipe under the house I was living in. They came out and fixed the leak. The gentleman came out and asked if I wanted them to fill in the hole. That was it. I said yes. I don't need two holes in my master bedroom and bathroom, especially with my son around. He ended up filling the hole with cement and filled it all the way up to the tile line. So now, The floor is flat with cement. I have tile in that room and I don't have room to fix the floor to what it looked like before. My mom had called the company and told them what their mistake was and the woman there had the audacity to say that I specifically asked them to do it that way. I certainly did not! They ended up making my mom cry! She has enough on in her life with being a quadrilateral amputee. They made her cry because the woman said it was rude that we were complaining. They need to fix their mistake! Without charging for it I might add!
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.