ComplaintsforEasy Green
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Easy Green was hired to treat My lawn, fertelize and such. They were suppose to come out on Friday 9/29/2023. They never came. They called said they would be here Monday, and I was there 6th stop. They said they were here at 4:53pm till after 5pm. At 5pm i was looking out my front windows and no one was out in my front yard doing any thing.Business response
10/11/2023
Hello as explained on next door our trucks have GPS location which tells
us when, where and what was done on the property. We had multiple
people defend our work on Nextdoor where you posted your false
accusations. This was your 6th treatment and final treatment and this
is the 4th time you have accused of us not showing up. All because we
could not be at your house at the exact time you expected You always
get a notification letting you know when we are coming. The only reason
we had to reschedule was due to your lawn being extremely drought
stressed which was due to your irrigation system not working. You then
called threatening to sue us because we did not treat in your time frame
you expected. We did not give you an exact time of day we would be
coming so I am not sure what the 6th house has to do with a time frame
of
what you are expecting. Just like I tried to explain over the
phone(which got no where as you started screaming at me)our trucks have
GPS
location of when, where and what was done on the property. I also spoke
with the technician he explained what was treated the lawn and
described what he did in the work order notes. He would he would not risk
his employment over a 20 min job. I have attached the completed work
order that was emailed to you at the time of service, it has the day and
time frame the service was done. If you would like to review the work
order and the screen shot of the GPS coordinates it shows the service
vehicle
sitting in front of your house for 23 mins. I am not sure why you
think we would risk ruining our reputation of over 10 years for $68. I
have also
attached pictures taken today of the sedge grass that is
starting to yellow and die which null and voids your statement of us not
showing up. I will not be issuing any refund what so ever as we did
what we the service.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.