Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said bolts was missing that is why they would not refund my money it would not allow me to add invoice but I can send the proof of that it just won't let me bc it says file is to big.

  Business Response

  Date: 03/25/2025

  Hello, 
  
  While we do understand your frustration with the rejection of your return we received the product back in unsellable condition. We did not determine this due to the bolt missing but due to the multiple scuffs and scratches that were on the sides of the product. Upon inspection, we can also see the opening to where the mounting bolts go were outlined and scuffed as if installation was attempted. Pictures have been attached of how we received the product back. Raney's only sells products in brand new condition and we could not on good faith return this into our inventory and resell this product to another customer. While we apologize we can not help you with a refund this product is deemed to be unsellable due to the condition it was returned in. Despite our return policy stating "Where excessive damage is found, ******* reserves the right to deny 100% credit and dispose of the product" we did offer for this product to be returned to you if you provided a prepaid shipping label. If you would still like the product please just email us that label to ***************************************************. 

   

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23099748
  
  I am rejecting this response because: i also have more photos of my conversation on Gmail with the assistant customer service lead ****** ******. She informed me it was due to the missing bolts on the item not damages. Also the pictures i sent in the first conversation also shows no damage before I sent the item back. The calls are recorded so there is a way to hear what was told to me by ******.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/26/2025

  Good morning, 

  We are aware of the conversations that occurred with our assistant manager. We still do stand by our original response. Due to the one missing bolt  she did file a claim with ***** and a refund has been provided to you at this time. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2025 I placed an order for some front bumper replacement parts from Raneys Truck Parts for my 2018 Freightliner Cascadia Semi tractor. The problem is that according to Raneys the carrier delivered my stuff to the wrong address. I fail to see how that is my problem. It's now Day 45 and I still don't have any parts or a refund. I keep being told they're waiting for the carrier to investigate and that they have 7 days to conduct. That was 11 days ago. I don't understand how the failure of the carrier THEY contracted with is my problem and how they can keep holding my money hostage. It is absolutely unacceptable how they are dealing with this situation.

  Business Response

  Date: 03/07/2025

  Good afternoon, 

  An order was placed with us on 01/10/2025 for bumper end covers as well as a fog light. Due to the size of the bumper end covers they did have to ship via LTL freight. They shipped directly from our manufacturer via T-Force freight and is associated with pro number ********* to the address requested of Perfect *************************** located at ***************************************. According to T-Force which we have attached the *** to this response it was delivered on 01/14/2025 and signed by a *********. When you contacted us on 01/17/2025 regarding the status of your order this information was provided. We understand that you did not recognize this name nor did the employees at the delivery location. When this type of discrepancy occurs we do have to file a claim with the freight carrier and an investigation has to occur. 

  The investigation can take anywhere from ***** business days at time to receive a resolution. Two of our supervisors were diligently working with T-Force in regards to expediting a resolution for you. On 03/05/2025 a replacement was issued for all of the products purchased. We do understand how frustrating the time frame can be for a carrier claim but ultimately we did have to wait for a determination from the freight carrier. 

  Thank you! 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22986549
  
  I am rejecting this response because:
  Wow I finally received my truck parts yesterday,over two months late.Ill never order anything from Raneys again,how dare you withhold my money for that length of time.This probably got resolved only because I submitted a complaint here.They never called,order from Raneys at your own risk.
  Sincerely,
  ***** *******,PalermosTrking
  **** *******

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed with Raneys for an Air ride suspension kit for $2429.95. It was shipped on Dec 2nd and arrives to us on Dec 6th per *** in 2 seperate boxes. These boxes were placed in the garage and remained unopened. I made a decision to not put the air ride on my truck, contacted them about a return and labels were sent for shipping. They were shipped back to them and on Jan 10th received an email that my return was received. On Jan22nd I received an email that my return has not been approved. After numerous phone calls to them, and speaking with manager *****, I was told that the parts were rusted when they opened the boxes. I informed them that the boxes were never opened and if they were rusted, then they were sent to me like that. I questioned where the boxes had been for the 2 weeks that they had them back and they could not answer that question. There is no possible way that these could of become rusted out why in my possession. They then tell me that they will not issue a refund for this purchase and will not ship the item back me. They required me to send them a prepaid shipping label that was well over $200 and then they will return them. Feb 3rd and we have yet to receive these or a refund.

  Business Response

  Date: 03/05/2025

  Hello *****, 

  The Air Ride Kit in the amount of $2,429.95 was purchased on 11/29/2024. The product was shipped in two boxes due to the amount of components in this kit as well as the weight of the components. The two packages shipped to you via *** and one package arrived on 12/06/2024 and the other arrived on 12/09/2024. You contacted us on 12/31/2024 to initiate a return. We received the item back on 01/10/2025 and inspection was completed on 01/20/2025. This follows our normal return turn around time of seven to ten business days. 

  Upon inspection of the box in which it was returned as well as the products there was no packaging protection, the items were very rusted, the box was imploding due to the amount of products that were inside of it, and ultimately this kit was returned in unsellable condition. Per ******* return policy "All returned goods must be in their original state in new, resalable condition. Where excessive damage is found, ******* reserves the right to deny 100% credit and dispose of the product." Despite our policy we did not discard your return and weight and dimensions were provided to you on 01/23/2025 so you could provide a prepaid label to have the products returned to you. The label that you provided was associated with *** tracking number 1Z7B890T0312732825 and was picked up from us on 02/21/2025 and was delivered back to you on 02/27/2025.

  While we understand you are frustrated with our rejection of the return please understand the condition we received it back in we could not resell the item. As a courtesy we did allow you to receive these items back and we did not dispose of your return despite our return policy. Pictures have been provided of the box, how the components were packaged, and the rust that was throughout all of the products. Based on the *** tracking mentioned above at this time you are in possession of your return back. 
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very poor customer service, and sold me the wrong part for my truck even after I told them all the information about the truck I was buying the product for. Which caused me to have to return the parts. I had to buy the materials to mail the parts back to them and they slow walked the return process through their return ***** took two weeks to get the return email back from them. After which they slow walked to return transaction and told me it takes 14 days for the money to clear their system so I should call my bank to find out why the return hasnt posted to my account yet. If they posted the refund on Friday when they said they did, it would have posted my account on Monday and cleared on Tuesdaystill waiting.

  Business Response

  Date: 03/07/2025

  Hello *****, 

  The products that you ordered were universal premium seat covers for highback truck seats. Since they are universal and fit most highback truck seats it is not always a guarantee that they will conform to your specific trucks seat the way you would like. When this occurs we do provide a prepaid ***** label to have the products returned for a full refund. A return was initiated on 01/17/2025 upon reporting to us that they would not work for your vehicle. Per the ***** tracking 284493190008 we received the items back on 01/21/2025 and a refund was provided to you on 01/24/2025. You contacted us again on 01/28/2025 making us aware you still did not receive your refund. Since your order was paid for in multiple transactions the additional transaction was refunded on 01/28/2025. Upon looking at the transactions as of today 03/07/2025 I do see all transactions on our end were settled with your bank on or before 01/28/2025. Refund receipts have been attached to this response. 

  Thank you! 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22867780
  
  I am rejecting this response because:
  I was told that the product would fit my truck, which wasnt true.  And the return took way longer than it needed to.  Not to mention the poor customer service that I had to navigate to get things taken care of in the time it ended up taking.  Selling a product that doesnt fit all trucks should have a list in their records of which trucks that dont fit universal covers.  Wasting a customers time and money and then slow walking the return process isnt fair to your customers. Take a little initiative instead of making your customers do your footwork for you.  This is how you keep customers happy. 

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21, 2024 I attempted to purchase a Steering Wheel and Steering Wheel Hub Adapter from Raneys Truck Parts. I specifically ordered a Leather Wrapped Steering Wheel which they said was out of stock at the time but I placed the order anyway because it was only a three week wait. After three weeks I contacted customer service because I hadnt received it and they told me at that time it would be a little longer because they hadnt heard from the manufacturer. Well three weeks turned into eight and I called to complain and they said that it would be there the following week so they could ship it to me which was 12/17/2025. I received my package a couple of days later to find the wrong steering wheel in the box. I immediately packed everything up the way they shipped it to me. Now theyre saying there was damage to the adapter and I have to have proof that I sent it back in good shape. I never took the adapter out of the box because I had no steering wheel to attach it too. Now they dont want to refund me what I paid for it. Why shouldnt they have to prove that it wasnt damaged when they shipped it to me?

  Business Response

  Date: 03/07/2025

  Hello *******, 

  The return of your hub adapter was received by our warehouse on 01/16/2025. Upon inspection of the product the bezel was completely broken and the hub adapter itself displayed signs of wear and tear. The box itself was in poor condition that was placed inside of the ***** box and the ***** box displayed no signs of damage in transit. Photos have been provided in this response.

  When you initially contacted our customer service department on 12/31/2024 to set up a return you had advised that the hub adapter was not going to work for your vehicle. It was never disclosed that there was any damage to this product. Therefore, your return was expected to be returned per our policy "in their original state in new, resalable condition and they cannot be dented, scratched, or have any protective material removed.". We also state "All damages must be reported within ***** hours of receiving your package". Since no reports were made and we received a product back in poor unsalable condition a refund was not provided for the hub adapter. We understand your frustration with not receiving a refund for this product but per our return policy we also disclose "Where excessive damage is found, ******* reserved the right to deny 100% credit and dispose of the product". If you received a product in any condition other than new it is the customers responsibility to report this to ************. Since no report was made our return policies were followed. 

  Thank you! 

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company is based out of ***************. Raneys truck parts advertised new injectors on their website. I bought 6 of them for a truck and driver stuck in *******. My package was delivered to the wrong address to somewhere in *****. This pushed my order back several weeks and we lost a $20,000 contract because of it.Eventually, my package arrived after about a month and they only sent me five instead of six. Then when I went to inspect the product, it was very evident that the product was not new and that they were actually remanufactured parts. Raneys policy is that they do not sell remanufactured parts. Once I began addressing it with customer service, they removed the item off of their website. When I told them they did not send me my full order. They also told me that it is against policy to ship out orders that are incomplete. When they addressed why they shipped an incomplete order they told me that they knowingly sent out an incomplete order. Have they complied with this policy, I would have taken different actions a month ago that wouldnt put me in this predicament. It would have been identified that they didnt have what I needed and I couldve shopped somewhere else. Raneys refuses to give me new injectors that I ordered. They simply told me my two options are that they will give me my money back, which will put me back to square one with a truck and driver stuck in ******* or that they will send me another remanufactured injector of a different brand. Their lead customer service representative also began flexing $1500 core charges on me on top of all this when there was no core charge ever mentioned in any fine print or during my checkout process. I feel like I am being bullied. With a truck and driver down, it is costing the company a small fortune every single day that the problem isnt corrected. We are already on the brink of bankruptcy and this may be the one thing that pushed us over the edge. We might not financially recover. Please help me!

  Business Response

  Date: 03/07/2025

  Hi *****, 

  An order was placed on 12/15/2024 for a quantity of 6 fuel injector assemblies manufactured by the brand ************** in the amount of $4,995.93. This was shipped out on 01/02/2025 and delivered on 01/05/2025 via ***** and associated with tracking number 283924000703. We did ship to the address requested which was *****************************************************. Upon receiving these items you spoke to our assistant manager on 01/07/2025 stating that they were dirty and that you were missing one. We contacted PAI and they confirmed that one out of the six were out of stock which we were not aware that they did not ship your full shipment until you had contacted us. We understood how important these injectors were to you so we did provide two resolutions. 

  We had offered to overnight a different version of PAI's fuel injector which is their aftermarket version that way you could get back on the road, or we would provide you with a prepaid label to have all of them returned for a full refund. We did not hear back from you until 01/20/2025 when you inquired about the process for a return and our assistant manager advised you had 90 days to return to the manufacturer, however if they are dirty provide us photos and we would be happy to file a claim for you with the manufacturer. Regarding the products being remanufactured we were not aware of this until you brought this to our attention. Since we do not sell remanufactured parts we did remove the item from our site immediately upon this information being provided. A refund was provided to you for the five fuel injectors that were returned on 01/24/2025. We received four out of the five in unopened condition and the blue packaging was even still taped to the box which protects the item during shipping. One out of the five was opened but was not in a dirty or unresellable condition. We did go ahead and refund you for the additional one that never shipped out since we did not hear back if you wanted to have the one overnighted that was available in the aftermarket version. 

  Under no circumstances was it our intentions to cause your company any financial grief which is why as soon as you brought this matter to our attention we did our best to offer the solutions that we provided. Your counter solution was to be fully refunded for the products and be able to keep the products in your possession and still be overnighted the additional one. We had expressed to you that we understand the situation you are in which is why getting your vehicle on the road was of the utmost importance to us and we were willing to overnight the additional fuel injector that was available. Or have everything returned since they were remanufactured which we were not aware of and provide a full refund so you can recover those losses. Despite the resolutions we did not get a clear answer back from you and just received a return for the five that were originally received. As of today 03/07/2025 a full refund has been provided in the amount of $4995.93.

  Thank you! 

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this item on August 5th 2024 they sent me the wrong turbo wing for the 60 inch mount kit the turbo wing that they sent is a 76 inch and i clearly told them on the phone when i ordered that the turbo wing needed to be 60 inch , A secondary company sent it ************************* located at *************************************************************** ******* is telling me now that i would be responsible for the return fees and it tells on their website that all returns are free this is a very heavy item and its going to cost a lot to send it back , I'd like to just get a exchange for the right parts but they keep giving me the run around about it , I have also called and they said they would send someone to pick it up and they said that they would have the driver call me prior to coming ,and that never happened so being that they will not do what they said they would do i have no trust in them at all

  Business Response

  Date: 09/03/2024

  *****, we do sincerely apologize that this situation has caused you to lose trust in doing business with us. There was a miscommunication between the sales *** and you at the time of ordering which came to light when the situation was brought to our attention on 08/29. During the call it was discussed that the mounting was for a 60" standard flat top but it was not disclosed that the turbo wing itself was 76". We do apologize that the length was not disclosed to you resulting in you being under the impression that you received the wrong turbo wing. The correct one was shipped to you just not the length that you were expecting. Due to this a pickup was scheduled and you will not be responsible for the return shipping. You are currently working with our assistant customer service manager on this matter and we are working to resolve this as fast as possible 

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22231584
  
  I am rejecting this response because: they sent an email saying that they would do the pickup free on 9/4/2024 I had the items ready, and they never picked up after i waited all day and nobody showed up 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/05/2024

  We apologize that the freight carrier did not pick up the shipment as scheduled. Upon calling they did not have the equipment to pick up the product in question. They have rescheduled the pickup for today. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22231584
  
  I am rejecting this response because: it was actually picked up the next day so why do you not know this ?  now I'm waiting on my refund to be posted so that we can clear all of this up
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 09/30/2024

  we finaly got it picked up and got our full refund so we are happy now that it has been taken care of

  Customer Answer

  Date: 10/02/2024

  we finaly got it picked up and got our full refund so we are happy now that it has been taken care of

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 9/27/23 through Raneys Inc for a custom fit set back axle bumper for a peterbilt 579 for 1258.95 which they ordered through ****** ****** ******** it arrived on 11/10/231. When I ordered this I explained that truck was in a small wreck and bumper needed replaced. I asked if we could receive faster than time stated. Adrienne at Raneys stated she would reach out to ****** to see if it was possible. They stated best they could do was have it to me in 4 weeks. It was not. I was presented with two more delivery dates before it arrived. Upon receiving we started the installation and noticed a Crack in top of bumper. Bumper was also not fitting correctly. See attached pic, gap should not be that big between bumper and hood. Fog light bracket and bumper holes do not match. Both were manufactured by ****** ******. Contacted Raneys warranty department and they contacted ****** ****** ********  ****** said Crack was not actually a Crack but a bad grind job plated over. Pic shows clearly a Crack that has started to rust. ****** asked for measurements describing gap which I provided they stated there was nothing wrong. Pics do not lie. They offered to send another bumper if I first returned this one. They stated it would be another 6 weeks after I sent this one back till new one arrived. I explained I could not do this because truck needed to get back on road to make income for my family. Told them I would return this one as soon as correct bumper arrived they would not agree to that, which meant I would have had another 6 weeks with no income because of their inadequate manufacturing/shipping. Looking for full refund and I will have this bumper altered OR they can send a replacement and i will send this one back once correct one arrives. 1

  Business Response

  Date: 12/19/2023

  Hello Mr.******* 

  ****** ****** ******* is a USA based manufacturing company and as much as they can promise a date multiples factors can occur that could delay a manufacturing process. However, your order was placed on 09/28/2023 and was fully processed in our system the following business day on 09/29/2023. Four weeks from that date would have put your shipping date at 10/27/2023 and when this was escalated to our customer service manager she worked with ****** ****** to get this shipped out on 11/03/2023 resulting in delivery on 11/10/2023. We fully understand the importance of you having a bumper which is why we made sure to work with ****** ****** to get you your bumper as soon as possible. On 11/14/2023 that same manager was contacted that you were facing difficulty with fitment and quality issues. Photos were requested but a guard had been installed on the bumper which interfered with the process of verifying some of the issues you were facing with the way it was manufactured. ****** ****** was not able to fully see all of the discrepancies you were describing which ultimately resulted in them needing to bring the bumper back to their facility for quality inspection. This would have been no cost to you and they were willing to either provide a full refund upon return or expedite a replacement. As far as the crack you were describing they could also see that it was not a crack however a bad weld that was not smoothed properly and then ******d over. This also is displayed in the photos that you provided. Surface rust is now occurring on the weld where the ****** is coming off. ****** ****** recognizes that defect which is also why a no cost freight pickup option was provided to you. On 11/15/2023 after phone conversations between you and our customer service manager and an email correspondence we did not hear back from you. I apologize if none of the options that were provided worked for you but ****** ****** as well as Raney's, LLC. did their best to assist you in this matter. However, in order to help you we do need a level of cooperation which we did not receive to try and resolve this matter.  

  Customer Answer

  Date: 12/21/2023

  
  Complaint: ********
  
  I am rejecting this response because: here is a picture of the installed guard that is inserted into the peterbilt oem tow hook holes. You stated that this was interfering with the bumpers fitment, should I let America's number one truck manufacturer know that they installed their tow hook holes in the wrong position to accommodate your poor fitting bumper? Pay attention to previous photos and you will see the large 3 inch gap between the hood and the bumper and if you would pay attention to the fog light brackets that are located behind the fog light holes in the bumper you will see that the bumper tow hook holes should have been roughly 1 and 1/2 inches lower which would have closed the gap up between the hood and the bumper and also allowed the fog lights to be properly positioned. You were told this truck could no longer be off work to wait another 6 weeks for another bumper. I also told you that upon receiving the second replacement bumper I would return the first and you declined. This truck will be at MATS for anyone who wants to inspect the fitment. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of vent shades from raneys I verified the part and part number before I placed the order an older box that had been retaped arrived the vent shades that arrived were not correct though the box was correct. I contacted the seller they stated they don't make mistakes and I ordered the wrong part and would not refund me. After two weeks of mindless nonsense emails they agreed to take the items back and emailed me a return label. Three weeks have passed still no refund and they won't refund the 37 in shipping stating I'm at fault for ordering part 839 from them which is correct and the manufacturer shows the correct part and the same part number on their web site and the manufacturer was sent photos and stated those are not the correct items for an international LT but the box was the right box with the correct number just the contents were not. I recontacted the seller after numerous emails and phone calls they now claim they can't refund even though they have the item back they state the part is correct and my debit card company won't process a refund I said send a check or out it on a different card they refused. And I also mentioned to this ********* ******** about the part not being correct and she said her people verified it was correct although the manufacturer said it was not and after I told them it didn't even come close to fitting on the truck. Attached are photos of the correct piece from the manufacturer and their parts. It seems they don't want to refund anyone but give a store credit and after all this myself and my company have severed all ties with them.

  Business Response

  Date: 12/13/2022

  ************* *************** you for bringing this situation to our attention. We did try and have someone from our management team reach out so this can be discussed via phone directly after receiving this review but unfortunately we were not successful in reaching you. Her extension was left and you are more than welcome to call her back directly. Looking into this situation we do see the discrepancy between the year range on our listing as well as the year range on the manufacturers listing and the catalog. This was brought to the attention of the manufacturer and a credit for shipping has been provided. We will be more than happy to extend that credit to you so a full refund can occur for the product that was returned as well as the shipping. There has been multiple attempts to refund your original form of payment but due to the type of prepaid card that was used it would not allow a refund to be processed. We can go forward with the exception of sending a check but will need to confirm the details with you. We truly do apologize for the situation to come to this and for the miscommunication that has occurred between our customer service team and yourself. It certainly is troublesome to hear that you would prefer to stop doing business with us and we can ensure you that it is never our intention to lose a customer. We hope to resolve this matter promptly.

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of door panels for my peterbilt 379 and I never received I got an email from raney 3 months later question about the product if it been delivered I reach out to them because I never did and asked for either them ship my item or a refund and they refused both because apparently they shipped item which I never received then they call me with only giving me a 5 percent discount

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/11/30) */ Hey *****, We apologize it has come to this in order to try and get your situation resolved. In a previous review as well as phone call discussions we did attempt to explain the matter at hand in its entirety and the limitations that we have when it comes to your order due to the time frame. Your order was placed on 08/29/2022 for door panels. They are made to order and takes around four weeks for the manufacturer to complete production. They shipped it directly to the address you provided on 09/21/2022 and it was delivered on 09/23/2022. The *** tracking number was also emailed to you directly on 09/23/2022 making you aware that the product had been shipped out. We were not contacted by phone or email until 11/23/2022 when you asked for the status of your order. Due to the time frame of it now being over 60 days when you made us aware that you never received your order we can no longer file a claim with ***. A discount of 5% was offered to you as well as a response to a previous review was made that a 12% discount could be offered due to our current promotion. We understand your ultimate goal is to get a full reimbursement or receive a replacement however since we were not contacted during a suitable time frame to take care of a possible lost package and file a claim there is not much further Raney's can do. We would love for *** to have an extended period of time to file a lost package claim but they only allow 60 days. We hope this explanation helps. Best regards, Raney's, LLC. Consumer Response /* (3000, 7, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I was aware that you sent me a shipping confirmation but you did not reach out until after November to ask if package was delivered witch I responded to you guys and it said on your website at that time item was in back order and could take up to 2 months so I never thought this would happen even if u guys couldnt give me a refund I asked if you could send me item and you told me no I get package all time with no issue today I received a turbo and miror for my peterbilt with no issue through ups and item where sign for so I don't see why if you did deliver it I refused the 5% off is nothing compare to the 1000 dollar loss I'm taking from your company idk about you but hurt because I work very hard for my money and I try keep my truck looking nice also u offer that to everyone that's an insult to any customer Business Response /* (4000, 9, 2022/12/02) */ The email that you are referring to is not a direct communication from Raney's. That is a third-party review system that we use for you to review your products and your experience. It has no association with an actual Raney's employee reaching out to you. It is just a third-party website so we can keep track of our consumers and how they are reviewing their experience and the products that were purchased. You are acknowledging that a shipping confirmation was provided which contained the tracking information and makes you aware that your order is on its way. The product does have an extended manufacturing time but once the shipping confirmation is sent that means that your order has been shipped and is on its way for delivery. We are certainly not trying to hurt you in any way and appreciate all of the hard work that drivers endure. Due to the time frame however that you personally reached out to Raney's for an order status and made us aware that you never received your order we are not able to file a claim with ***. They have limitations on their claims process and we were not contacted in the proper time frame that you did not receive your order. The 5% was not offered to be an insult at all and we can still honor the 12% off if you do choose to proceed with an order. If we could file a claim with *** we certainly would. This is the offer that stands and there is nothing further that we can offer at this time. We apologize if this is not a sufficient offer but we are acknowledging your frustrations and wish there was more we could do.