ComplaintsforMonstr Graphix LLC
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid this company to wrap my logo around my medical transport van. ***** was paid **** had my van for 6 months I had to contact the police department to get my van released he then provide me a letter stating I would receive my money back with in **** I have yet to receive anything he also went to his website after I made a review to say I do drugs. Defamation of character trying to destroy my business. I just want my money back.Business response
02/02/2024
Customer did not come to multiple meetings and it was decided the job was no longer going to be completed by our company after months of attempts to complete. All of our jobs have a nonrefundable deposit which the client agrees too upon payment. The customer showed up to our facility violently screaming and yelling and smelled heavily of a substance. She continued to bang on the door of a tool truck the owner was currently on. The police were called, but not by the customer, rather us the business. She was issued a no trespass for her actions and we were informed they could in fact smell a heavy odor of marijuana. We were instructed by the police if she as so much walked passed our mailbox to call and they would arrest her onsite. Lastly we did not mention the customer at any point on any platform as we separated ourselves from the customer. Rather the customer went on ****** and made false accusations and slander that ****** removed within 48 hours of us reporting due to its graphic nature of her claiming we were the ones who were drug addicts when we have a zero tolerance drug policy. This is our only response as we will not continue to entertain this nonsense and slander.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.