ComplaintsforEcowater Of North Florida
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
See attachment - in trying to include the necessary details, I far exceeded the allowed characters.Business response
12/07/2023
We have corresponded & visited with the customer numerous times. The customer is now satisfied with our product/service.
A service call was on 12/1/23. I spoke with the customer on 12/4 to confirm all is well.
Customer response
12/12/2023
Date Sent: 12/12/2023 12:34:30 PM
The provider did come out yesterday, 12/11/2023, and finish the job. We are now complete.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had been living in a new construction home for 3 years with no problems. I had the Ecowater system installed on August 2023 with the reverse osmosis system. One month later the pipe under my sink was leaking water due to the poor insulation. I contacted the guy that did the installation and told him about the issue, he said he was going to stop by and fix it but that never happened. Now 2 months later when I come home my kitchen is flooded from the under the sink pipe leaks. My wood floors and cabinets are ruined. I called the company to have them fix it and they still took another month to send someone. The installation guy said that the leak is not due to his work and now they are trying to charge me a service fee. I spoke with Mindy and she was very nasty with me telling me that it’s not their problem that my kitchen is ruined. I told her I was going to submit a complaint and then she tried to help me and told me she was going to call me back with a solution. It’s been 2 months and she won’t answer my calls, texts or emails. They keep sending me bills to pay the service fees but my kitchen and floors are still destroyed. I need this company to pay for the damages made to my brand new home. They messed with the pipes and cause the flood. I won’t pay any fees when they are so unprofessional and irresponsible. The only reason I went with this company is because I’m a ****** member and I trusted that it was a good company but I was wrong. I spent a lot of money to be treated like an animal.Business response
11/09/2023
Ecowater management called the customer 11/7 & discussed their issues. Communications were discussed. Issues are resolved to the customers approval.Customer response
11/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
**** ********
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.